Amrinder Singh

About Amrinder Singh

Cisco Endpoints…

Experience

1. Technical Consulting Engineer

   Cisco

   Jan 2014 — Present · Bengaluru, IN

   Provide Tier 3 Technical Support to Cisco\'s Global Partners/Customers. Installation, configuration and troubleshoot Cisco Telepresence solutions: Cisco Endpoints VCS, TMS, TMSXE, TCS,TPS,Conductor,CMS, MCU,CUCM and components MRA,B2B,MOVI,CMR(Onprem/Hybrid/Cloud),Webex, Spark.• Develop, plan and conduct tests to make sure the new designs and components function as expected.• Recreate and Report Bugs found in the software and forward it to the developers.• Analyse user’s requirements for new products and raise feature request accordingly.• Troubleshooting on Tandberg Endpoints which includes C Series, EX series, MXP series, SX series, MX series, Speaker Track etc which involves various issues like call drop, call setup, device reboot, device crash, poor video quality, installation, configuration, maintaining of endpoints.• Troubleshooting Installation, scheduling, and configuration issues for TMS• Troubleshooting Installation, upgrade, Recording and call disconnect issues with TCS• Troubleshooting CTS devices like CTS Troubleshooting TMS installation, upgrade, scheduling, integration, provisioning, phonebook,TMSXE,exchange related issue.Troubleshooting Telepresence Content Server installation, upgrade, call failure, MXE integration and transcoding related issue, Show and share.• Knowledge of CUCM and VCS, Conductor, TPS and MCU• Integration or registration of endpoint with call manager ( CUCM ), VCS ( Gatekeeper ).• B2B call issues•CMR Cloud/Hybrid/Onprem• CMS (Aka Acanno)•Hands on experience in deploying SKYPE for Business(LYNC)• Experience on deploying Exchange Server 2016/2013,2010, managing room/user mailbox, assigned different mailbox properties etc.• Experience on deploying and managing SQL Server, running scripts, adding user roles, managing database and tables.• Managing and administering Cisco Spark room for provisioning and managing endpoints to Spark.

Education

• Punjab Technical University

  Master of Computer Applications - MCA

  2007 — 2009

• Panjab University

  Bachelor of Science - BS (IT)

  2003 — 2006

Skills

• Network Design
• Video
• Cisco Certified
• Microsoft Exchange
• Windows
• Wireless Networking
• Cisco Security Ninja White Belt
• Networking
• Voice
• Dell Computers
• Tandberg
• Active Directory
• Windows Server
• Transcoding
• Iis
• H.323
• Microsoft Sql Server
• Dns Server
• Virtualization
• Telepresence
• Polycom Video Conferencing
• Photography
• Cisco Technologies
• Cisco Telepresence
• Netgear
• Cricket
• Unified Communications
• Sip
• Vmware Vsphere