Amrinder Rai

About Amrinder Rai

Highly motivated creative professional with a passion for efficiency & delivering results. Places priorities on fostering a creative atmosphere for team growth and professional development. Within the work domain has achieved success in Hiring/training/managing/retaining and mentoring the right talent across businesses. I believe that Change is the only constant and there is no stop to process improvement. Keep challenging yourself & others around you and deliver more than expected.15+ years of experience in defining and implementing digital strategies to evolve customer service capabilities and processes by encouraging process & product improvements basis customer journeys while addressing risk, compliance & regulatory requirements. Key Skills : BPO Operations, Banking Operations,Training, Customer Service,Coaching, Artificial intelligence, Risk and Compliance•Define and implement a transformational strategy to evolve our service capabilities and processes to provide a more proactive customer experience.• Establish and lead process improvement initiatives and instill a continuous improvement culture throughout operations • Ensuring successful trainings and meeting operations requirement for the production floor• Organized, with Strong skills in time management, prioritizing tasks, excellent with numbers and meeting targets• Strong motivator who believe in nurturing, mentoring and unleashing the potential of the team members• Excellent ability to communicate effectively with both internal and external customers.@DBS Digital Banking Operations - few team awards worth mentioning-FY\'20 Best use of Conversational bot/AI/Robotics to enhance Customer experienceFY\'20 Best use of Voice of Customer to improve service & Best Customer centric cultureFY\'2018 & 2019 “Best Contact Centre” award in India Customer Experience Summit FY\'2019 We also won the best DBS contact center amongst all DBS centers in 2019.

Experience

1. Operations Team Lead

   DBS Bank

   Aug 2021 — Present · Pune, IN

Education

• Guru Nanak Dev University

  Bachelor of Education (B.Ed.), teaching and learning

• Punjab Technical University

  Master of Science (MSc), Computer/Information Technology Administration and Management

Skills

• Analytical Skills
• Team Management
• Sales Operations
• Customer Retention
• Html
• Customer Service
• Service Delivery
• Business Analysis
• Teaching
• Management
• Performance Management
• Crm
• Business Development
• Training & Development
• Microsoft Office
• Leadership
• Training
• Analysis
• Public Speaking
• Customer Relationship Management (Crm)
• Operations Management
• Vendor Management