Amrendra Tripathi

About Amrendra Tripathi

Amrendra is a seasoned professional with a strong foundation in Customer Success, Engineering, and Project Management. He has a wealth of experience in leading Customer Success Organizations and developing Enterprise Software and Data Connectivity Solutions for APM and EAM systems. Amrendra’s expertise extends to complex embedded electronics and SCADA software products, with notable leadership in the IoT and M2M communication sectors. Currently, he heads Meridium\'s PERS business at GE Vernova’s Global Capability Center in Hyderabad.Amrendra’s core strengths lie in Customer Success Management, where he excels in delivering global software solutions, engaging stakeholders, and building lasting client relationships. He is skilled in product development, program management, and fostering cross-functional teams with LEAN and Agile methodologies. Throughout his career, Amrendra has effectively led technical teams in connectivity software, industrial automation (DCS,PLCs, SCADA & Historians), and IT software, ensuring talent retention and skill development. He has also cultivated meaningful relationships with academic and professional entities.Recognised as a GE Core Values Hero for his dedication to quality, integrity, and environmental health and safety, Amrendra’s contributions have been acknowledged by the President and CEO of GE Energy Management Business. His commitment to Customer Success and innovative leadership continues to yield outstanding results for GE Vernova.

Experience

1. Sr Director Customer Success Apm Software Global Delivery

   GE Vernova

   Apr 2022 — Present · Hyderabad, IN

   Lead APM Global Delivery Team for Meridium Asset Performance Software- Responsible for successful SW deployment across the globe in different time zones- Drive KPIs which include billable utilisation, customer satisfaction, escape defect rate, employee retention- Drive standard work for operations rhythm and regular monitoring of KPIs- Drive Fresh Talent induction via College Interns program in Customer Success organization- Work with regional technical teams and project management for OTD (on time deliveries) and risk mitigation- Manage stakeholder\'s expectations and escalation resolutions- Lead Software integration architecture discussions and workshops for Pre-Sales to enable new orders- Build and adopt standard best practices for consistent deliveries with high quality- People management includes hiring, retentions, and performance evaluation of unique talent pool.

Education

• Madan Mohan Malaviya University of Technology

  B.E., Electrical

  1986 — 1990

• Institute of Management Technology, Ghaziabad

  Post Graduate Diploma, Computer Application

  1994 — 1995

• Institute of Management Technology, Ghaziabad

  Advance Diploma, Business Administration and Management, General

  2003 — 2005

• B.N.S.D. Inter College, Kanpur

  12th Standard, Physical Sciences

  1984 — 1986

Skills

• Microsoft Office
• Enterprise Resource Planning (Erp)
• Project Engineering
• Process Automation
• Process Engineering
• Global Delivery
• Dcs
• Testing
• Electrical Engineering
• Engineering
• Plc
• Power Plants
• Process Control
• Scada
• Six Sigma
• Opc
• Instrumentation
• Software Integration
• Cloud Applications
• Ellipse
• Talend
• Smart Grid
• Power Generation
• Real-Time Operating Systems (Rtos)
• Control Systems Design
• Manufacturing
• Epc
• Performance Testing
• Factory
• Microsoft Technologies
• Commissioning
• Team Foundation Server (Tfs)
• Hmis
• Gas
• Database
• Automation
• Power Systems
• Energy
• Customer Service
• Fmea