Amrendra Thakur
Geotechnical Support Engineer | Optum CE | IITR
- Role
- Geotechnical Support Engineer at Bentley Systems
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Amrendra Thakur
Experienced Geotechnical Engineer specializing in numerical modeling and design of…
Experience
Geotechnical Support Engineer
Aug 2024 — Present · IN
I bring my geotechnical expertise to help new and existing Optum Computational Engineering software users overcome challenges using advanced numerical modeling tools.Supported Software: OPTUM G2, OPTUM G3, OPTUM GX• Helping users to select the appropriate geotechnical and numerical modeling techniques.• Explaining the results of highly complex Finite Element and Limit Analysis models.• Teaching the users the theoretical background of our software to enable better understanding of the results.• Providing technical support to users, answering complex questions on functionality and product best practices.• Resolving application questions/problems via email and telephone in the areas of product functionality, system configurations/setup, and bugs/enhancements.• Serving as the primary support liaison between the company and users.• Conveying user feedback to product development staff.• Keeping users informed of how and when problems are resolved.• Performing follow-up, testing, and troubleshooting of products.• Being responsible for appropriate referral to other support and quality assurance areas.• Providing web-based user training.
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