Amreen Khursheed
AWS Certified Cloud Practitioner | Customer Success & Cloud Support
- Role
- Technical Support Associate at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amreen Khursheed
Experienced Technical Customer Support professional with strong problem-solving skills and a proven track record of resolving complex technical issues efficiently and have them optimize their cloud infrastructure and help them reduce costs. Passionate about building positive and fruitful customer relations. Customer obsessed, Bias for action and Invent and simplify are some principles I follow to improve work and life.I consider myself to be an individual who is capable of working in a fast paced and ever changing environment. Always eager to learn about the latest platforms and technologies as they emerge.
Experience
Technical Support Associate
Oct 2022 — Present · Bengaluru, IN
TCSA | Technical CS Associate • Working with AWS customers on Billing and Account inquiry, addressing technical queries, account access, Identity and Access Management, Cost Explorer, Reserved Instance and Savings Plan.• Collaborating with AWS internal service teams to ensure a consistent and superior AWS integrated support.• Driving Projects for internal process improvements and better customer experience.• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions based on customer experience.Single or multi-account service limit increase.• Rectifying service mis-configuration by working with different teams such as DevOps, Finance & direct Technical Account Managers for global customers.• Maintaining SLA.• Resolving issues based on error codes. Assisting clients in terminating misconfigured services.
Education
Indira Gandhi National Open University
Bachelor of Science - BS
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