Amanda Reed

About Amanda Reed

I’m a learning strategist and operator with 20+ years building programs, platforms, and adoption engines that translate business priorities into workforce capability. Recognized for connecting the dots between executive goals and day-to-day enablement, I design blended learning, implement and govern LMS/LXP ecosystems, and create the communications and measurement rhythms that make change stick.Professional focal points include learning strategy and roadmapping, enterprise adoption and change management, instructional design and blended learning, competency frameworks and career pathways, learning analytics and ROI, stakeholder engagement and vendor management, and process design, knowledge management, and digital adoption.Most recently, I led Training Operations at Medix Infusion, launching the first searchable knowledge repository and role-based onboarding in record time. Prior roles include Director of Training Design & Development at OWL Services, L&D Consultant to multiple organizations, Director of Learning & Performance at Coach-Net, Training Manager at ResMan, and L&D Manager at Overhead Door Corporation. Across these organizations, I’ve increased learning catalogs (+250%,+220%), boosted engagement (+50%,+32%,+400%), reduced customer effort (−16% calls), and delivered clear ROI (200%+).Colleagues describe me as pragmatic, collaborative, and calm under pressure – a builder who operationalizes strategy and enables teams to do their best work.I’m always open to communicating with leaders and practitioners in L&D, EX/DEX, HR Tech, and Operations. Feel free to reach out through this profile if you’d like to connect.

Experience

1. Instructional Designer

   Goosehead Insurance

   Nov 2025 — Present · Westlake, TX, US

   Developing AI-driven simulations for sales call scenarios to enhance learning experience and boost performance of new sales hires. • Collaborating with cross-functional teams to leverage AI applications in instructional design. • Contributing to the growth of Goosehead Insurance by optimizing training processes through innovative technology.

Education

• Texas A&M University

  BS, AgriBusiness

  1996 — 2000

• Texas A&M University

  MA, English

  2003 — 2005

Skills

• Training & Development
• E-Learning Implementation
• Client Relations
• Training Manuals
• Articulate
• Crm
• Employee Training
• Onboarding
• Project Management
• Camtasia
• Curriculum Development
• Strategic Planning
• Technical Writing
• Blended Learning
• Program Management
• Management
• Customer Relationship Management (Crm)
• Curriculum Design
• Learning Management
• Creative Writing
• Marketing Communications
• Adult Education
• Training
• Instructional Design
• Software Documentation
• E-Learning
• Training Delivery
• Captivate
• Strategy
• Instructor-Led Training
• Leadership
• Leadership Development
• Needs Analysis