Atieh
Product Solutions Manager at Aramex New York Ltd.
- Role
- Product Solution Manager at Aramex
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Atieh
I’m an industrial engineering graduate with over five years of experience in logistics, operations, and client management. Throughout my career, I’ve had the privilege of working with talented teams at companies like Aramex and Nuqul Group, where I honed my skills in optimizing operations and improving efficiency. My expertise extends to managing complex logistics networks and delivering exceptional customer service. I take pride in building strong relationships, understanding client needs, and collaborating across teams to drive growth and success. Passionate about leveraging data and continuous improvement, I’m always eager to take on new challenges and contribute to impactful solutions.
Experience
Product Solution Manager
Sep 2024 — Present · New York, NY, US
Designed and launched 3 new logistics and e-commerce product solutions for 15+ enterprise accounts, achieving 90%+ Customer Satisfaction Score (CSAT) and securing client adoption within 6 months, contributing 10–15% of total revenue. Collaborated with IT, Operations, and Commercial teams to optimize service operations and costs, improving efficiency by 15%, reducing lead times by 2.5 days, lowering total shipment costs by 5% YoY, cutting client logistics expenses by up to 25%, and ensuring carrier procurement costs stayed within 1% variance of contracted rates. Implemented 4 major digital tool integrations that enhanced the customer portal, reduced manual processing by 35%, and enabled robust SLA monitoring through daily, weekly, and monthly reports, achieving >95% on-time performance and <1% margin leakage incidents. Redesigned facility layout and automated shipment processing workflows, reducing manual handling, minimizing human errors, and improving overall operational accuracy and throughput
Education
Technische Hochshule Bingen
Bachelor's degree, Industrial Engineering
2018 — 2018
Amman Baptist School
High School Diploma, IGCSE Scientific stream
2000 — 2014
German Jordanian University
Bachelor of Applied Science - BASc, Industrial Engineering
2014 — 2020
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