Amrat Pal Singh
Specialist In - Business Operations, Financial Services, ATM Industry, Payments, Banking, Lead Service Delivery , Project Management, Managed Services,Team Management, Resource Management.
- Role
- Regional Service Delivery Manager at Ags Transact Technologies Ltd
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Amrat Pal Singh
I am a Business operation leader with over 25 years experience in operations, Service and Project Management, Key account Management, Client Management, and Business Development within ATM and Financial Services Industry. In my Present role Assistant General Manager at AGS TRANSACT TECHNOLOGY Ltd. I have been responsible for P&L, driving revenue targets, generating new business opportunities and ensuring smooth business operation. My core strengths include excellent client relationships, strong experience in driving service and project operations with cost effective. My biggest achievement is making a strategy to upgrade revenue from Banks.
Experience
Regional Service Delivery Manager
Mar 2009 — Present · New Delhi, IN
Conducting periodic review meetings with the customers and Project Manager’s assigned to ensure service quality levels are as per SLA norms. SIP for Customer. Plan project transition for any new projects. Handling customer escalations beyond Program Manager /Service Delivery Manager effectively and ensuring timely closure. Carrying out MIS analysis with Project Manager’s periodically and arriving at an improvement plan. Reviewing monthly/Quarterly customer feedback through customer review database. Re-examining with Program Managers on action plan on CSR and administrating and achieving the improvement plan. Administering GL Joint Customer Strategy (Value for Customer & Increase in Revenue for AGS TTL). Improving processes and procedures for enhancement of productivity. Involve in pre- sale activity with sales team for costing and resource and project sizing. Spearheading responsibility as the Operation, ATM, Currency and Retail products Service head for North and managing the gamut of operations pertaining to all activities related to service, backend and installation. Taking care New POS Server/Client deployment and hardware and maintenance. Taking care Support and Installation of Digital Signage to Various Banks in entire North. Rollouts with Retail Pos, with Diebold Nixdorf, NCR Pos Etc. Management of Rollout, New Store Opening for TATA-Trent, Pantaloons Etc. Managing Service Desk/ TRC Support. Handled PAN India Project of deployment of Machines. Handled PAN India Spare parts management / Running cost optimization. Spearheaded various Deployment project independently including Ministry of Finance project for PSU Banks Handling key account like PNB, PSB, ICICI, HDFC Bank, MOF Projects. Responsibility of collections and expansion plan Handling 90 team members
Education
Allahabad Agricultural Institute
MBA
2010 — 2012
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