Saad

Experience

1. Area General Manager

   Hersha Hospitality Management L.P

   Jul 2019 — Present · Queens, NY, US

   Lead all aspects of hotel operations. •Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Marriott standards of product and performance, service recovery and problem resolution.•Disseminate feedback from reviews, guest satisfaction and service failure measurements and coach accordingly•Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.•Communicate both verbally and in writing to provide clear direction to staff.•Assign and instruct rooms and food and beverage division department supervisors in details of work. Observe performance and encourage improvement. •Monitor hotel occupancy and make staffing adjustments accordingly.•Supervise and review cost and inventory controls.•Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. •Supervise the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services.•Prepare forecast expenses and actual results for the rooms division revenues and expenses. •Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.

Education

• American University

  CISCO Certification, Continuing Education

  2010 — 2010

• International Communications Institute of Alexandria

  Bachelor's Degree, Computer Science and Accounting

  1996 — 1998