Steve Wilton
President @Amplified Analytics
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WORK HISTORY
President @Amplified Analytics
Ottawa, ON, CA
EDUCATION
McMaster University
B.Sc., Biology and Psychology, business minor
ABOUT STEVE WILTON
Amplified Analytics – Redefining CX & BPO with Analytics + AI At Amplified Analytics, we help contact centers, BPOs, and collections agencies transform performance through speech analytics, AI agent strategy, and customer feedback integration. Powered by CallMiner, the world’s leading analytics platform, our solutions make enterprise-grade analytics accessible to organizations of all sizes—from 10-agent shops to global BPOs. With fully automated QA starting at a fraction of the cost of doing it yourself, we remove barriers to entry while guaranteeing measurable ROI. 🤖 AI Agent Strategy We go beyond QA with our AI Agent framework, combining conversation intelligence and generative AI to: Reduce handle time Personalize interactions Scale compliance and service quality This future-proof model helps clients transition to AI-augmented and fully automated agents—keeping them ahead in an evolving market. Predictive QA We integrate customer feedback and complaint resolution with agent analytics, creating a closed-loop system that ties customer voice directly to performance improvement and business outcomes. BPO 2.0 Advantage Our BPO 2.0 model empowers mid-sized BPOs to compete with global giants at a fraction of the cost. We optimize contracts, maximize bonuses, and even co-sell analytics as your embedded analytics department—ensuring fast adoption and transformation without delays in ROI. Proven, Scalable, Trusted With 10+ years of field-tested models, over agents supported, and rapid growth, our solutions deliver real-world results—every time. Key Skills & Expertise: Speech Analytics & AI-Driven Insights Customer Experience (CX) Transformation Contact Centre & BPO Optimization Automated Quality Assurance Omnichannel Analytics & Evolution Compliance & Performance Management Business Growth Strategy If you are interested in learning how managed analytics can accelerate your contact centre’s success or want to discuss industry trends, let’s connect. I am always eager to collaborate with professionals passionate about customer experience and operational excellence. Let’s connect! I welcome opportunities to network and exchange ideas with fellow leaders and innovators in the contact centre and analytics space.
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