Amos Hobson
Aspiring IT Project Manager
- Role
- Help Desk Specialist at Austin Independent School District
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Amos Hobson
I am seeking a entry level position that is dedicated to IT field - I am a…
Experience
Help Desk Specialist
Austin Independent School District
Jul 2023 — Present · Austin, TX, US
Utilizes existing checklists and procedure documents, and employs research, critical thinking, and creative problem solving to resolve customer issues.Installs, configures, maintains, patches, and troubleshoots a wide range of software used throughout operations.Installs, configures, delivers, and maintains all PC desktops, laptops, phones, and peripherals.Performs hardware/software upgrades to existing computer equipment, including Microsoft Operating Systems.Provides support, within reasonable limits, on Mac OS, iOS, Android OS.Works with the Infrastructure Specialist as needed to procure new IT resources.Provides active directory network support by creating user accounts, emails accounts, and Office365 accounts; granting access to users; creating user groups; and managing shared resources and peripherals.Installs and supports client and server networked application software.Troubleshoots, repairs, maintains, installs, and performs testing activities on various computer equipment, peripherals, data communication, and computer network systems.Develops and maintains software and hardware inventory and tracking systems; develops inventory lists; and orders, stocks, and stores electronic components.Submits tickets to third-party vendor support and manages issues until successfully resolved.Provides clients with hard-wired and wireless network access per IT standards.Performs preventive maintenance for computer, data communication, and/or peripheral equipment and tests and adjusts to appropriate standards.Maintains computer network documentation and updates computer maintenance manuals.Pulls monthly reports for manager review and follows up with assigned action items.Assists Infrastructure Specialist in performing IT systems duties, including server and network patching, configuring VPNs, managing backups, system monitoring, setting file permissions, and ensuring file system integrity.
Education
Austin Community College
Associate's degree, Computer Science
2017 — 2021
Elgin High School
Computer Science
2009 — 2013
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