Michele Amoruso
Senior Vice President - Global Head Customer Renewal Center (CRC) - CS at SAP
- Role
- Senior Vice President - Global Head Customer Renewal Center (Crc) - Cs at SAP at SAP
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Michele Amoruso
Leading SAP\'s global Customer Renewal Center, my role revolves around crafting visionary leadership and innovative programs that bolster both productivity and profitability. Our team\'s approach to cloud renewal forecasting and execution is deeply rooted in best practices, ensuring sustained high renewal rates. With a focus on virtual team engagement, we\'ve excelled in the renewal phase of customer lifecycle management.Previously, as Regional Vice President, I spearheaded the Customer Success organization\'s regional business plan, boosting sales renewal efforts and steering key strategic initiatives for the Americas. Our commitment to strong sales and must-win renewals has positioned SAP Service/Cloud as a formidable sales advantage. Through targeted strategies, we\'ve successfully minimized erosion of the installed base, maximizing SAP\'s revenue across solution areas and leveraged SAP partner community.
Experience
Senior Vice President - Global Head Customer Renewal Center (Crc) - Cs at SAP
Aug 2022 — Present · Miami, FL, US
Provided leadership and vision to a global renewals organization, overseeing integration of cloud renewal forecasting and execution methodology.• Defined and executed programs to increase productivity and profitability, leveraging virtual teams to engage with customers effectively.• Led a global organization of over 400 people, managing a P&L of over 4 Billion Euro up for renewal.
Education
Università di Pavia
MSA, Economics and Commerce
1994 — 1999
Aarhus University
Erasmus Project, Economics
1999 — 1999
IMD
Executive Training - leading SAP Strategy, Business, Management, Marketing, and Related Support Services
Birmingham Business School
MBA, International Business
2003 — 2004
SDA Bocconi
Change Management, Executive Training
2006 — 2006
Skills
- Software as a Service (Saas)
- Management
- Sap Products
- Selling
- Erp
- Strategy
- Sap
- Account Management
- Project Management
- Go-to-Market Strategy
- Leadership
- Saas
- Partner Management
- Sales Operations
- Integration
- Enterprise Software
- Sales
- Enterprise Resource Planning (Erp)
- Solution Selling
- Sales Process
- Business Process
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