Adam Moore
Founding Account Manager @Canary Technologies
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WORK HISTORY
Founding Account Manager @Canary Technologies
San Francisco, CA, US
The world\'s most innovative hotel software platform. Trusted by Hoteliers in 80+ countries, Canary is built for hoteliers, by hoteliers. We are building the future of hotel technology with innovative software that empowers hotel staff to do what they do best: deliver exceptional guest experiences- Contributed to the launching of the Account Management team- Took over and re-vamped customer service cancellation request flow and within a Quarter reduced churn by 20%- Educated and empowered group of Customer Success Associates to work in a more customer-facing role- Led efforts to take the Scale CS Team from Zero to One- Coordinated reporting for Executive Review- Built multiple reporting options for Pipeline Tracking, Account Forecasting, and BoB Evaluation- Drove new initiatives with AM Team to generate $250k of pipeline in Q1\'25- Increased Brand partnerships through collborative experimentation with different groups
EDUCATION
North Carolina State University
Bachelor's Degree, Communication and Media Studies
North Carolina State University
Minor, Business Administration and Management, General
SKILLS
ABOUT ADAM MOORE
Graduate of North Carolina State University with a bachelor\'s degree in Communications - Media. Also, earned a minor in Business Administration. Experienced SaaS industry professional with 10+ years of customer-facing experience in a range of sectors and scale.Feel free to contact me either via LinkedIn messaging or, my personal email (m••••••••@gmail.com).
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