Andrew Montjoy

About Andrew Montjoy

With over 8 years of experience in IT and cybersecurity, I am a passionate and customer-oriented professional who strives to deliver value, quality, and satisfaction to every client. I have a strong background in system engineering, technical support, and account management, and I hold an ITIL Foundations certification. As a Sr. Customer Success Manager at IronNet, I leverage my skills and expertise to help customers achieve cyber resilience and protect their networks from advanced threats.In my current role, I serve as a trusted advisor and advocate for customers across various industries and regions, providing proactive guidance, planning, and recommendations. I use ChurnZero, a customer success platform, to monitor and improve customer health, retention, and loyalty. I also collaborate with internal and external stakeholders to ensure smooth and timely delivery of technical solutions, migrations, and escalations. Additionally, I contribute to process improvement initiatives and best practices within the customer success team and the organization.

Experience

1. Sdr Consultant

   Redborder

   Feb 2026 — Present

Education

• Western Governors University

  Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance

  2013 — 2017

Skills

• Vmware
• Troubleshooting
• Microsoft Exchange
• Mac
• Mac Os
• Information Technology
• Process Improvement
• Microsoft Os
• Microsoft Office
• Iphone Support
• Microsoft Word
• Dell
• Architectural Design
• Ipad Support
• Windows Server
• Technical Support
• Vmware Infrastructure
• Architecture
• Virtual Reality
• Windows 7
• Deltek
• Construction Technology
• Panzura
• Windows 10
• Comptia a+
• Ost
• Dell Equalogic
• Project Management
• Halolens
• Newforma
• Dell