Amol Kapse

About Amol Kapse

Senior Strategy & Operational Excellence leader with strong track record in managing large and diverse Global Business Operations, Transformation Programs & Customer Experience Strategy initiatives for Fortune 500 clients within Consumer & Retail, Financial Services and Oil & Gas industries• Trusted advisor to senior leadership in designing & delivering large scale programs leveraging global multi-cultural teams• Experienced in deploying advanced analytics & digital technologies to enable automation/value creation & improve client experience• Significant experience in IT/ITES industry innovation, developing process/service standards, generating strategies & quality improvement ideas in sync with business requirements• Program Management Office - Conceptualized & implemented New Operating Model to bring the organization to the best-in-class capability levelKey Competencies:• Business Transformation | Management of Change | Customer Centricity• High Performance Multi-Cultural Team Building• Customer Experience Strategy | NPS Improvement• Strategy & Business Planning | P&L Management | Balanced Scorecard • Process Optimization/Consulting | Automated Process Discovery• Business Excellence | Master Black Belt | LEAN, Six Sigma, Agile• Digital Operating Model | Advanced Analytics | Conversational TechKey Accomplishments:• Designed & deployed Delivery Transformation framework to enable Top decile performance earning Gartner Reference• Key Delivery Transformation Expert (Solution Design) as part of the Winning team for several Global Contract Renewals• Developed & successfully implemented a 3-year strategic plan for Fortune 50 Client Delivery that transformed the Customer experience as well as improved the financial metrics of the organization• Analytics and Consulting: Harnessed Descriptive as well as Diagnostic Analytics to find quantifiable solutions for business problems I am confident that my strong academic background (MBA from IIM Calcutta - Top B-School in Asia + Engg Graduation) along with global cross-cultural experience augments very well with my business & financial acumen and enables me to manage Global Business Transformations.

Experience

1. Global Head - Business Operations Modern Workplace Service Line

   DXC Technology

   Jan 2021 — Present

   Modern Workplace Service Line -$x.x billion P&L with 500+ Accounts supported across Onshore/ Nearshore/ Offshore locations• Margin Expansion - Optimize cost-stacks across the service line through innovative system design, policy decisions, Operating Model/Skill Mix, Location Strategy, Migrations, Efficiency projects• Transformation Initiatives – Streamlining business objectives around Quality, Cost & Delivery, translating them into yearly operational excellence goals and driving structured programs to achieve those goals with execution excellence• Exhibit authoritative business and financial acumen to develop meaningful business recommendations

Education

• Veermata Jijabai Technological Institute (VJTI)

  B.E.

  1996 — 2000

• Indian Institute of Management, Calcutta

  MBA , Strategy, Finance

  2002 — 2004

Skills

• Business Transformation
• Program Management
• Business Process Improvement
• Strategy
• IT Strategy
• Project Management
• Management
• Team Management
• Pre-Sales
• Vendor Management
• Service Delivery
• Business Analysis
• Outsourcing
• Consulting