Amol Nilave

About Amol Nilave

Experienced professional with over 14 years of commitment in Sales, Customer Service and…

Experience

1. Sr Customer Service Executive

   Unilever

   Nov 2021 — Present · Navi Mumbai, IN

   Receive, process, and manage customer orders efficiently and accurately.· Coordinate order fulfillment, ensuring on-time delivery with 95% DR· Handle order changes, cancellations and returns.· Monitor inventory levels and ensure availability to meet customer demand ensuring Instock at 93%· Coordinate with the warehouse to maintain optimum stock levels.· Implement inventory control measures to minimize stock-outs and excess inventory.· Serve as the primary point of contact for customers regarding order status, product information and other inquiries.· Address and resolve customer complaints and issues promptly.· Collaborate with various departments such as logistics, procurement and production to ensure smooth order fulfillment. Monitor Direct Dispatch from factories which act as cost effective delivery solution with focus on quick supplies, saving apprx. INR 18 LPA.· Monitor the supply chain to identify potential issues and implement solutions proactively.· Identify areas for process optimization and implement solutions to streamline operations.· Provide regular reports to management, highlighting key performance indicators and areas for improvement.

Education

• New English School, Nool, Kolhapur

  SSC, Higher Secondary Schooling

• M. R. Jr College of Science, Gadhinglaj, Kolhapur.

  HSC, Science

• Indira Institute of Business Management, Navi Mumbai

  Masters of Management Studies (MMS)

• SIES college of Commerce & Economics, Sion (E), Mumbai

  Bachelor of Management Studies ( BMS)

• Indian Institute of Management Mumbai

  Executive Certificate Programme in Supply Chain Analytics and Management