Amol Meshram
Team Manager @ Unisys India Pvt. Ltd. Performance-driven Professional | Team Building and Leadership | Technical Support | SLA/TAT Management
- Role
- Team Manager at Unify Square
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amol Meshram
Results-Driven Technical Support Leader | Expert in Office 365, SharePoint, & OneDrive…
Experience
Team Manager
Feb 2020 — Present · Gurgaon, IN
As a dedicated Unified Communications Team Lead, I specialize in overseeing a team of Engineers and Tech Leads committed to delivering exceptional support to our valued clientele. My role is pivotal in ensuring seamless operations and client satisfaction through strategic ticket management and proactive resolution strategies. I excel in directing daily operations, conducting thorough assessments of ticket queues, and spearheading weekly client consultations to guarantee all support needs are met promptly and effectively. By facilitating daily synchronization calls, I foster collaboration and continuity across shifts, addressing internal queries and guiding swift resolutions.A key aspect of my role involves optimizing processes through collaboration with the ServiceNow Team. Noteworthy achievements include enhancing Incident ticket categories tailored to Unified Communications, integrating essential portals and tools with ServiceNow, and automating tasks to streamline operations and improve service delivery. Beyond operational excellence, I am adept at handling customer inquiries with clarity and efficiency, ensuring smooth communication on software and hardware issues. I also lead bi-weekly meetings with peers and senior management to address challenges, exchange insights, and refine support strategies across all accounts.Analyzing KPI data and crafting insightful service reviews for senior management are among my strengths, underscoring my commitment to transparency and continuous improvement. Additionally, I compile comprehensive SLA/CSAT metrics reports and deliver impactful presentations to clients, consistently aligning service delivery with their expectations. With a proactive approach to problem-solving and a focus on enhancing service quality, I am passionate about driving excellence in Unified Communications support and contributing to the success of both my team and our clients.
Education
4P Advisory
ITIL 4 Foundation
2019 — 2019
Elphinstone College
Bachelor of Commerce (B.Com.), Business/Commerce, General
1997 — 2000
ITM Kharghar
Master of Business Administration (MBA), Operations
2014 — 2016
Kendriya Vidyalaya
Kendriya Vidyalaya, 10th Class
1994 — 1995
ITM Group of Institutions
Master of Business Administration - MBA, Operations Management and Supervision
2016 — 2018
Skills
- Sharepoint
- Cloud Computing
- Xml
- Java
- Requirements Analysis
- Agile Methodologies
- Sql
- Microsoft Sql Server
- Unix
- Enterprise Search
- Oracle
- Sdlc
- Enterprise Content Management
- Enterprise Software
- Microsoft Office Sharepoint Server
- C
- Windows Server
- Team Management
- Itil
- IT Service Management
- Service Delivery
- Software Project Management
- Enterprise Architecture
- Sharepoint Server
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