Amol Mane
Senior Professional (Lead - PLM | CAD | VFM)
- Role
- Senior Professional (Lead - Plm Cad) at Capgemini Engineering
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Amol Mane
Overall, 16 years of experience in PLM and CAD application support and engineering…
Experience
Senior Professional (Lead - Plm Cad)
Oct 2021 — Present · Pune, IN
Leading application maintenance L2 and L3 support team size of 15 peoples for CAD (Creo) and PLM (Teamcenter Visualization, VFM) applications.• Executed support activities of debugging, troubleshooting, and analyzing issues occurred in a production support environment.• Conducted maintenance and monitoring ITIL/ITSM services through ServiceNow.• Worked on Incident management, service requests, problem management, change management for Creo(installation, configuration, functional, etc.), CAD integration to Teamcenter through iPEM and TC Visualization(JT translation, Vis Mockup, JT BOM, View BOM, etc.) related issues.• Monitored all the tickets by creating interactive dashboard in ServiceNow and ensured service level agreement (SLA) is met within defined target.• Provided best practices and ticket handling strategies to support team and cross teams through multiple coaching sessions.• Contributed to process improvement, automation, and deployment across the team as a part of continuous improvement initiatives to leverage the PLM database for product development, improvement, or operational assessment.• Contributed to end-to-end planning and implementation of Creo 4.0 to Creo 7.0 upgrade activity being AM support lead and successfully handled all the issues raised after upgrade through hyper care support.• Prepared KB (knowledge base) articles for top burning issues and documented same in ServiceNow accordingly.• Organized DSTUM (daily stand-up meeting) to discuss daily status and actions; and war room meetings to solve P1/P2 and any burning issues at earliest.• Root cause analysis is done for recurring issues and recommended solution steps to fix the issue permanently.• Facilitated requirement gathering workshops, worked collaboratively with a cross-functional community including business services, architecture, development, and support groups.
Education
Dr. D. Y. Patil University Pune
Master of Business Administration - MBA
2017 — 2019
AISSMS Pune
Mechanical Engineering
2005 — 2009
Skills
- Computer-Aided Design (Cad)
- Mechanical Engineering
- Product Development
- Creo Parametric
- Engineering
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