Amol Gurav

Certified Scrum Master | Program Manager @ Infosys | ServiceNow Implementation | Microsoft Power Platform | Project Management I AI Enthusiastic | Agile Management | Digital Transformation

Role
Program Manager - Servicenow at Infosys
Location
Pune, MH, IN
LinkedIn followers
500 followers

About Amol Gurav

As a Program Manager at Infosys, I bring over 16 years of experience in the telecom industry and technical project management. My current focus is on driving ServiceNow programs for a Fortune 500 Oil & Gas company, where I oversee a multi-instance ServiceNow ecosystem supporting thousands of users across North America, EMEA, and APAC. My responsibilities include managing budgets, timelines, and aligning client objectives with strategic digital transformation initiatives to enhance operational excellence. With expertise in ITIL, PRINCE2, and Agile methodologies, my work emphasizes project portfolio management, service delivery optimization, and fostering collaboration to deliver measurable improvements in incident resolution and user satisfaction. I am committed to leveraging cutting-edge technologies and industry best practices to drive innovation and deliver solutions that meet the evolving needs of clients and stakeholders.

Experience

  1. Program Manager - Servicenow

    Infosys

    May 2025 — Present

    I successfully directed the ServiceNow program for a leading Fortune 500 Oil & Gas company, focusing on strategic digital transformation and operational excellence. • Oversaw a multi-instance ServiceNow ecosystem supporting thousands of users across North America, EMEA, and APAC. • Acted as the primary liaison between Infosys and client leadership, managing budgets and project timelines effectively. • Streamlined global service delivery processes, resulting in enhanced incident resolution times and user satisfaction.

Education

  • Vartak Nagar Madhyamik Vidyalaya, Thane

    HSC

    1990 — 2001

  • B. N. Bandodkar Collage of Science

    High School, Science

    2001 — 2003

  • Datta Meghe Collage of Engineering

    Engineer’s Degree, Electrical and Electronics Engineering

    2003 — 2007

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Amol Gurav — Program Manager - Servicenow at Infosys in Pune, MH, IN | Unifers