Amol Gurav
Certified Scrum Master | Program Manager @ Infosys | ServiceNow Implementation | Microsoft Power Platform | Project Management I AI Enthusiastic | Agile Management | Digital Transformation
- Role
- Program Manager - Servicenow at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Amol Gurav
As a Program Manager at Infosys, I bring over 16 years of experience in the telecom industry and technical project management. My current focus is on driving ServiceNow programs for a Fortune 500 Oil & Gas company, where I oversee a multi-instance ServiceNow ecosystem supporting thousands of users across North America, EMEA, and APAC. My responsibilities include managing budgets, timelines, and aligning client objectives with strategic digital transformation initiatives to enhance operational excellence. With expertise in ITIL, PRINCE2, and Agile methodologies, my work emphasizes project portfolio management, service delivery optimization, and fostering collaboration to deliver measurable improvements in incident resolution and user satisfaction. I am committed to leveraging cutting-edge technologies and industry best practices to drive innovation and deliver solutions that meet the evolving needs of clients and stakeholders.
Experience
Program Manager - Servicenow
May 2025 — Present
I successfully directed the ServiceNow program for a leading Fortune 500 Oil & Gas company, focusing on strategic digital transformation and operational excellence. • Oversaw a multi-instance ServiceNow ecosystem supporting thousands of users across North America, EMEA, and APAC. • Acted as the primary liaison between Infosys and client leadership, managing budgets and project timelines effectively. • Streamlined global service delivery processes, resulting in enhanced incident resolution times and user satisfaction.
Education
Vartak Nagar Madhyamik Vidyalaya, Thane
HSC
1990 — 2001
B. N. Bandodkar Collage of Science
High School, Science
2001 — 2003
Datta Meghe Collage of Engineering
Engineer’s Degree, Electrical and Electronics Engineering
2003 — 2007
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