Amol Bhumkar
Process Excellence | Lean Six Sigma Black Belt | Lean Six Sigma Green Belt | Business Process Management Expert | RPA | Delivering Measurable Efficiency Gains Across Global Operations
- Role
- Process Excellence Manager at Amdocs
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Amol Bhumkar
Dynamic Lean Six Sigma Black Belt with 8+ years of experience driving large-scale process…
Experience
Process Excellence Manager
Dec 2023 — Present · Pune, IN
Role & Responsibilities:• Led process improvement and project management initiatives throughout the SDLC lifecycle, supporting operations across six regions.• Analyzed business processes to identify opportunities for improvement, utilizing lean & Six Sigma methodologies for greater efficiency.• Collaborated closely with cross-functional teams to execute improvement initiatives and drive operational excellence.• Leveraged data analytics and process mapping tools to pinpoint bottlenecks and optimize end-to-end workflows.• Designed and developed business intelligence solutions using Power BI, enabling smarter decision-making.• Embedded AI and Generative AI technologies into process improvement cycles, transforming identified opportunities into intelligent, scalable solutions.• Facilitated change management, including conducting training sessions and providing ongoing support to ensure successful adoption of new processes and tools by end users.Key Initiatives & Achievements:• Reduced Change Request (CR) testing lead time for the Telefonica account by 26% during the Design Phase and 15% during Execution, enabling an additional 1.6 CRs per month and saving 1 FTE annually.• Lowered incident rates from 41% to 29% by reducing the open PM/defect backlog from 126 to 30, resulting in annual savings equivalent to 2 FTEs.• Streamlined incident and defect management processes and implemented Gen AI automation for stuck order and ATR handling, reducing operational demand by 48%(from 125.6 to 85 FTEs) and delivering substantial efficiency gains.• Integrated AI-driven tools such as Ask Lisa, Ops GPT, Aqua, Otama, and Gitco Hub into the SDLC process, significantly enhancing quality, productivity, and operational efficiency.• Established an organization-wide KPI framework and delivered a centralized BI dashboard, supporting consistent performance monitoring and strategic alignment at all levels.
Education
Rayat Shikshan Sansthas S.M.Joshi Arts, Commerce & Science College, Hadapsar, Pune 411028
HSC
2011 — 2012
Savitribai Phule Pune University
Bachelor of Engineering (BE)
2012 — 2016
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