Amogh Mhatre

Royal Service Manager @Fairmont Udaipur Palace

Udaipur, IN

Lead the Royal Service operations, ensuring exceptional service delivery and guest satisfaction.• Manage a team responsible for handling guest requests, internal communications, and emergency protocols.•Coordinate with front office, housekeeping, engineering, and F&B departments to streamline service efficiency.•Maintain service standards in alignment with brand expectations and luxury hospitality standards.•Monitor and analyze call center metrics, guest feedback, and service KPIs to drive continuous improvement.•Support the hotel’s pre-opening phase by developing SOPs, training materials, and system setup for Royal Service functions

Smt Durga Devi Sharma Charitable Trusts Chandrabhan Sharma College of Arts Commerce & Science At Powai Vihar Mumbai 400 076

Commerce

ANJUMAN-I-ISLAMS ALLANA INSTITUTE OF MANAGEMENT STUDIES AND A.K.HAFIZKA INSTITUTE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY

Bachelor of Science - Hospitality Studies