Amogh Chitanand

About Amogh Chitanand

As a Systems Engineer, I specialize in monitoring, analysing, and optimizing IT services to ensure maximum availability and performance. My role involves conducting in-depth assessments of system reliability, identifying potential issues, and implementing solutions to enhance service stability. I collaborate with teams to establish and improve incident response procedures, contributing to the overall resilience of IT systems. Continuous monitoring, data analysis, and proactive measures are integral to my efforts in maintaining a high level of service reliability.We provide 24/7 Monitoring for application in the digital technology stack including application monitoring, business transaction monitoring as well automated email alerts.Knowledge asset creation, validation and updates, management reporting and dashboards, attend weekly change approval board meetings to ensure knowledge and awareness of changes being rolled out.Escalate incidents to required support group through support group call tree for managed and non managed P1 incident as well as P2 incident. Play pivotal role in communicating and co-ordinating with 3rd parties.Create incident tickets as required based on system anomalies detected through system dashboard or automated email alerts.

Experience

1. System Engineer

   Thomson Reuters

   Jul 2022 — Present · Bengaluru, IN

Education

• Jain (Deemed-to-be University)

  Master of Computer Applications - MCA

  2023 — 2025

• Gulbarga University

  BCA

  2017 — 2020