Angela Oconnor

Technical Account Manager @Oversee

Indianapolis, IN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Technical Account Manager @Oversee

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EDUCATION

2008 — 2009

Ivy Tech Community College

Associates, CIS

N/A

Indiana University Indianapolis

CIT

SKILLS

Software DevelopmentUnixExacttargetSoftware Project ManagementSalesforce Marketing Cloud Email SpecialistCrmEnterprise SoftwareHtmlProject ManagementWeb ServicesSharepointTestingProgram ManagementWeb DevelopmentTechnical SupportBusiness AnalysisRequirements AnalysisCloud ComputingMs ProjectMicrosoft Sql ServerRequirements GatheringSoftware DocumentationSdlcDatabasesSqlVisioLinuxAsp.netSalesforce.comWeb ApplicationsJavascriptE-CommerceC#.netXmlSoftware Development Life Cycle (Sdlc)IisIntegrationAgile MethodologiesBusiness Intelligence

ABOUT ANGELA OCONNOR

Enterprise Technical Account Management and Customer Success leader with 20+ years of experience guiding global teams and Fortune 500 clients through complex technology transformations. At Salesforce, I’ve led Customer Success Managers and Technical Account Managers across the US, Canada, and India, supporting portfolios with Disney, Verizon, T-Mobile, PayPal, L’Oréal, and more.Known for bridging technical complexity with business value. A foundation in software development and CRM implementation enables translation of adoption, performance, and AI solutions into measurable business outcomes.Key Highlights: Directed global teams of 20+ Customer Success & Technical Account Managers, supporting Fortune 500 portfolios across telecom, financial services, and media sectors. Implemented CRM solutions across enterprise business units, modernizing reporting, workflows, and data visibility Managed client portfolios valued at $100M Built Onboarding Program that trained 100+ hires Guided AI adoption across Customer Success teams

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