Brian

About Brian

Detail-oriented Certified Project Management Professional® (PMP) and Professional…

Experience

1. Project Manager

   HCLTech

   Feb 2019 — Present

   Accomplished transition of global end customers (including top S&P 500 companies) from IBM to HCL after $1.8 billion software acquisition by building and managing the process of portal onboarding and vendor registration to ensure a seamless customer experience with project budget of $2 million over 4 years. •Optimized customer success efforts by project managing the development and training of new global department of Customer Success Coordinators, increasing customer retention by 24%. •Facilitated multiple work streams for a globally based team across 5 geographies by utilizing effective communication and collaboration to close deal over 16 quarters. •Empowered team resolution of complex issues between clients and various teams through problem-solving activities resulting in prompt conflict resolution and optimal client satisfaction. •Directed iterative and incremental development to Microsoft Dynamics 365 CRM through weekly scrum and reviews to manage on quarterly sales goals and calculate quarterly sales output globally. •Implemented Allego platform through negotiation of licenses and seat costs, resulting in a sales enablement platform ERP tool for standardized product knowledge, sales strategies, and supply chain processes for newly created sales renewal department and future hires as part of an internal onboarding process. •Supervised team for validation of customer software entitlement by utilizing the dataset between Microsoft Dynamics 365 CRM, ServiceNow (Digital Workflow Platform), Flexera (IT Asset Management), and the IBM Customer Master Record to fulfill sales orders and project new sales opportunities in future quarters.

Education

• University of Arizona

  Bachelor of Arts, Philosophy

• Nanjing Normal University

  Student Abroad, Chinese (Mandarin) & Contemporary topics in Chinese Political Science,

• Thunderbird School of Global Management

  Master's Degree, Business Administration and Management, General

  2017 — 2018

• The University of Hong Kong

  Exchange Student, Chinese (Mandarin & Cantonese) & Contemporary topics in Chinese Political Science,

• University of Arizona

  Bachelor of Arts (B.A.), East Asian Studies (Chinese Culture Emphasis)

Skills

• Sales
• Fundraising
• Chinese
• Leadership
• Team Leadership
• Financial Services
• Asian Studies
• Marketing
• English
• Finance
• Event Planning
• Vietnamese
• Public Speaking
• Customer Service
• Event Management
• Community Outreach
• Philosophy
• Microsoft Office
• Networking
• Mandarin
• Entrepreneurship
• Time Management
• Critical Thinking