Ammie Fay
Service Coordinator @Seam Group
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WORK HISTORY
Service Coordinator @Seam Group
Utilize and manage escalations from US databases while optimizing software systems to log information for 135 customers per day ensuring data entry is accurate.* Monitored and troubleshooted large quantities of data by utilizing in-house software’s such as Fexa to support operational workflows and maintain service records.* Resolved escalations in a prompt and professional manner while developing a strong partnership with sales, account managers and other internal teams.* Developed interpersonal skills in order to collaborate across teams and organizations such as TJX companies (TJ Maxx, HomeGoods, and Marshalls).
EDUCATION
Everett Community College
Associate of Arts and Sciences - AAS, Early Childhood Education and Teaching, 3.68 High Honors
Edmonds Community College
Project Management Professional test prep course, Project Management, Passed
Everett Community College
Certificate, Project Management
ABOUT AMMIE FAY
9 years of project success in a variety of assignments including a building acquisition/remodel, Division 10 custom manufacturing and 4-million-dollar commercial restaurant construction in high-rise building. Additionally, proven skills in Customer development, Customer retention, and conflict resolution by using the Project Management Stakeholder guide and multiple Customer Service training courses.
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