Ammayu Miresa Waktole
Network Engineer @BT Group
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WORK HISTORY
Network Engineer @BT Group
Delivered world-class repair, build, staging, and configuration services for BT customer and internal inventory, including switches, routers, and networking hardware from manufacturers such as HPE, Lenovo, Dell, Cisco, and Draytek.Performed break-fix warranty repairs, BIOS/firmware updates, and operating system installations across networks using SCCM, PXE boot, USB imaging, and tools like SSH, Telnet, and PuTTY.Maintained strong knowledge of networking technologies, Linux, and Microsoft Windows (7/8/10) environments to troubleshoot and configure devices efficiently.Collaborated closely with Service Desk, Field Engineering, Enterprise Field Service teams, and other departments to ensure seamless communication, issue resolution, and implementation of improvement strategies.Supported team effectiveness and morale through proactive problem-solving, local issue resolution, and escalation to Maintenance Ops Stores & Workshop Team Leader / Manager as needed.Ensured strict adherence to BT Health & Safety guidelines while contributing to Maintenance Operations Continuous Improvement (CI) initiatives.Monitored and managed shipments of customer property and BT assets to/from repair centres; raised and progressed RMAs (e.g, with Microsoft) to meet contractual SLAs and efficiency metrics.Attended relevant training courses to maintain accreditations and skills for BT portfolio and customer-owned equipment.Demonstrated strong ownership, logical problem-solving, attention to detail, and ability to multitask in a fast-paced workshop environment while supporting transformational changes.
EDUCATION
edX
edX Verified Certificate for Bitcoin and Cryptocurrencies, Bitcoin and Cryptocurrencies
Fortinet NSE institute
Certificate , The Threat Landscape
Addis Ababa University
Master's degree, Management Information Systems, General
Gebeya academy
Associate's certification, Cross platform Mobile application developer and AI associates
ATM industry association
certificate of professional training , International Certificate of ATM operator
samara University
Bachelor's degree, Information Technology
Fortinet NSE institute
Certificate , Network Security Associate
Eduonix
Certification , Web-Development
ABOUT AMMAYU MIRESA WAKTOLE
IT Support Engineer | Network & Infrastructure IT professional with experience supporting enterprise systems, networking, and digital banking platforms in fast-paced environments where reliability and problem-solving are critical. Skilled in maintaining and troubleshooting IT infrastructure, cloud services, and end-user environments while ensuring business systems remain secure, stable, and efficient.Background includes working with ATMs, POS systems, Cash Recycler Machines (CRMs), and card platforms (Visa, MasterCard, UPI) alongside hands-on experience across Microsoft 365, Active Directory, Windows environments, networking (Cisco, VPNs, Wi-Fi), and IT service operations.Known for diagnosing complex issues, improving system performance, and supporting both technical teams and end users with clear communication and practical solutions.Core areas of expertise: • IT Support & Service Desk • Microsoft 365, Azure & Active Directory• Networking – Cisco, VPN, Wi-Fi, Firewalls• Windows Server & Endpoint Management• Infrastructure Troubleshooting• VoIP & Telecom Systems• Financial Technology & Payment SystemsDriven by solving problems, improving systems, and ensuring technology works the way it should when it matters most.
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