Ammar Osman

About Ammar Osman

I approach Product Management the same way I approach music—creating harmony between complex, interdependent components to build something impactful. As a lifelong musician, I’ve honed the ability to think abstractly, synthesize data-driven insights, and align diverse stakeholders toward a strategic roadmap that drives results. With 8+ years of experience in Product Development, Agile Project Management, and Cross-functional Team Leadership, I thrive at the intersection of business analysis, user experience (UX), and data-driven decision-making to optimize processes and enhance customer engagement.Some key achievements include:Driving Operational Efficiency & Product Strategy at Scale – Spearheaded process improvements that enhanced call adherence by 8%, leading to $2M in annual cost savings while increasing customer retention.Leading Complex Integrations & Product Road Mapping During Mergers – Oversaw the seamless implementation of new operational frameworks during the Starwood-Marriott merger, impacting 5,700+ properties across 30 brands and 110+ countries. Applied Agile methodologies to ensure a smooth transition.Product Marketing & Digital Strategy Alignment – Played a key role in defining the go-to-market strategy and unifying the brand positioning post-merger, helping Marriott become the first hotel group to surpass 1 million rooms. Collaborated across product, marketing, and operations teams to drive a consistent, data-backed digital strategy.Scaling Digital Product Development & Workforce Optimization – Designed and implemented a scalable virtual training program for 50+ associates, later expanded to contact center employees. Utilized A/B testing, analytics, and user acceptance testing (UAT) to refine program efficiency and adoption rates.I excel in Product Lifecycle Management (PLM), Agile & Scrum methodologies, competitive analysis, and technical product management. Whether it’s refining product vision, optimizing digital platforms, or leading cross-functional teams in an SaaS and e-commerce environment, my approach is always data-driven, customer-focused, and innovation-oriented.Let’s connect if you\'re looking for someone who understands how to align business objectives with product strategy, drive customer engagement, and execute on high-impact product launches.Skills: Product Management & Roadmapping | Feature Prioritization & Backlog Management | Market Research & Competitive Analysis | Go-to-Market Strategy | Product Adoption | Requirements Gathering | Stakeholder Engagement |Email: a••••••••@gmail.com

Experience

1. Senior Product Manager, Mobile

   Marriott International

   Sep 2022 — Present

   I focus on building products that improve how customers engage and how teams operate. My experience includes leading mobile features, improving loyalty programs, and reducing support costs through self-service tools. I work closely with design, engineering, and data teams to deliver useful, measurable improvements across the full product lifecycle. Generated $2.5M+ in revenue by leading the launch of a premium in-app feature, increasing high-value customer enrollment by 12%.Improved app engagement by 11% through a personalization strategy and loyalty redesign backed by new analytics infrastructure.Reduced downtime by 15 hours/month and improved system performance by 8% by optimizing workflows and backend integrations.Negotiated vendor contracts and eliminated redundant APIs, saving $800K annually while streamlining loyalty and booking systems.I\'m always looking for ways to improve how products are built and delivered. That includes working more effectively across teams, using data to guide decisions, and finding simpler solutions to complex problems.

Education

• Butler County Community College

  Associate of Arts - AA, Pre-Law

  2011 — 2013