Ammar Nawaya
Senior IT Engineer
- Role
- Incident Management Escalation at Interapt
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Ammar Nawaya
Professional with experience leading IT design, configuration, installation and…
Experience
Incident Management Escalation
Sep 2021 — Present
During my time supporting Humana employees, I had the opportunity to:• Troubleshoot and resolve technical issues to ensure smooth day-to-day operations.• Manage user accounts and access permissions through the Active Directory portal.• Collaborate across multiple teams to escalate and follow up on complex issues.• Coordinate and communicate effectively using Microsoft Outlook, Teams, and OneNote.• Provide secure remote support and screen sharing using Bomgar (now BeyondTrust).• Assist in onboarding and mentoring new team members, promoting a strong work ethic and a commitment to delivering exceptional service• Participate in team-building activities that strengthened our collaboration and camaraderie outside of work.
Education
University of Pittsburgh
Computer Science
University of Pittsburgh
Computer Science
Skills
- C
- Computer Repair
- Team Leadership
- Laptops
- Vmware
- Customer Service
- Virtualization
- Printers
- Servers
- Operating Systems
- Microsoft Office
- Windows Xp
- Troubleshooting
- Healthcare
- Active Directory
- Windows Server
- Hardware
- Linux
- Medical Imaging
- Healthcare Information Technology
- C#
- Pacs
- Management
- Windows
- Computer Hardware
- Wireless Networking
- Network Administration
- Technical Support
- Medical Devices
- Windows 7
- Visual Studio
- Networking
- Emr
- Programming
- Html
- Software Installation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.