Amlan Bhattacharya

Digital CX Transformation | Inside Account Management | Partnership & Alliances | Service Renewals | CCaaS Solutions

Role: Digital Transformation Consultant at Accenture
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Amlan Bhattacharya

Inside Account Management & Digital transformation lead with balanced experience in GSI & …

Experience

Digital Transformation Consultant
Accenture
Oct 2022 — Present · Mumbai, IN
Inside account management & Digital CX transformation lead for BPO Customer Interaction Services deals/projects to identify fit-for-purpose solutions on AWS Connect stack, build compelling business case that drive more certainty in eventual business outcomes of measurable savingsBridging the gap between business & technology teams with 360 degree engagement & collaboration covering client stakeholders, operation leads, domain SMEs, tech SMEs, vendor SMEs, CDP/legal/infosec teams to deliver workable & compliant solutions / use casesAssessment of new & emerging use cases e.g. Generative AI for value addition & continuous improvement to accounts

Education

Bharati Vidyapeeth
Engineer's Degree
SIES College of Arts, Science & Commerce SION(W)
High School
IES King George, Mumbai
SSC

Skills

Sip
IT Service Management
Professional Services
Contact Centers
Solution Architecture
IT Operations
IT Strategy
Management
Network Design
Team Management
Cti
Networking
Cisco Technologies
Ip
Business Development
Service Management
Pre-Sales
Infrastructure
Vendor Management
Enterprise Software
Cisco Systems Products
Itil
Ivr
Mpls
Avaya Products
Telephony
Avaya
Telecommunications
Voip
Data Center
Solution Selling
Voice Over Ip (Voip)
Wireless
Unified Communications

Contact information

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Work email
•••••@accenture.com
Personal email
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Amlan Bhattacharya

Experience

Digital Transformation Consultant

Education

Bharati Vidyapeeth

SIES College of Arts, Science & Commerce SION(W)

IES King George, Mumbai

Skills

Find verified contacts for anyone on LinkedIn