Amjath Ali

IT Support Specialist @Dcl Corporation

Provided high-level exchange/Office 365 support, maintenance, and administration. Skilled in configuring and troubleshooting various Office 365 services, such as Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Experience in creating and managing distribution groups, user accounts, shared mailboxes, license management, and resource mailboxes in Exchange Online. Including Microsoft azure support. • Extensive working knowledge of Windows server 2012 and 2016. Proficient in managing Active Directory, DNS, DHCP, Group Policy, and other core services of Windows Server. • Skilled in PowerShell scripting for automating routine tasks, reducing manual efforts, and enhancing server management. Demonstrated expertise in troubleshooting server-related issues, including hardware, software, and network problems. • Experience in disaster recovery planning and testing, ensuring business continuity in case of unexpected events. Prepared and document the Incident Response Plan with vendors. • Hands-on experience in deploying FortiEDR agents across a wide range of endpoints, including desktops, laptops, servers, and virtual machines. Proficient in setting up policies and rules for FortiEDR antivirus to enforce security compliance, restrict unauthorized access, and prevent data loss. • Configured and maintained ConnectWise control to support remotely large-scale IT infrastructure across multiple locations. Developed custom scripts and automation workflows using ConnectWise to streamline repetitive tasks and reduce manual effort. • Proficient in configuring and troubleshooting network infrastructure, including routers, switches, firewalls, and access points. • Managed and maintained Sage Business Vision ERP system, ensuring optimal performance and availability for end-users. Monitored user accounts and access. Provided end-user support for Sage Business Vision, troubleshooting issues and resolving technical problems in a timely and efficient manner.