Amit Verma

About Amit Verma

Technology leader with a passion for AI/ML and its impact on business and ability to shape up the next few decades. 12+ years of experience in delivering results across the domains of AI/ML/Data Science, technology product management, telecom products, digital services, big data platform, business and technology consulting.Key skills developed: Machine learning, Deep learning, Product management, Python, Spark, SQL, churn prediction, customer 360, customer journey analytics, affinity modeling, product recommendation, content recommendation, campaign execution and management, customer lifecycle value management, dashboard design, vendor management, project management, go-to-market strategy, business process improvement, financial modeling, business development, client management, post-merger integration, cost optimization, cost benchmarking, AI/ML practice set-up from scratch.

Experience

1. Dgm - Products & Innovation, Ai & Ml Products and Solutions

   Jio

   Dec 2017 — Present · Mumbai, IN

   Leading the adoption of AI/ML for various revenue impacting use-cases- Founded Avengers team focusing on helping various functions across Jio leverage AI/ML for effectiveness & efficiency improvement- Led implementation of various use-cases such as customer churn prediction, network experience factor analysis, device experience factor analysis, customer segmentation, usage prediction, route optimization for better resource utilization, causal impact of customer interventions, acquisition (using leads data, SNA), channel partner performance, fuzzy text matching to identify prospective acquisition base, fiber trial fraud analysis, identifying anomalous customer behaviour and name assignment algorithm behind JioCaller- Identified, on-boarded, evaluated & integrated big data, ML and deep learning tech platforms from vendors such as Ayasdi (SymphonyAI), Palantir, RazorThink, Guavus, Adobe, Groundhog, Cloudera and Outlier managing multi-million dollar engagements- Founder member of AI community of practice (AI-COP) for AI/ML skill enhancement, business problem solving, platform development and research and product innovation- Led efforts on research collaboration with industry and academia on key machine learning and artificial intelligence use-cases- Implemented novel approaches to traditional ML, causal inference, recommendation using DL techniques CNN, LSTM Developed insights platform encompassing data from all customer touch-points to help solve business problems and power intelligent customer engagement throughout the lifecycle- Created data assets – a 360 degree insights view of all entities in Jio – customer, network - eCell/eNB, device, product, geography units and channel partners- Defined & created exhaustive list of features (across acquisition, demographics, product, location insights, usage, app usage, recharge, network experience, campaign, customer service, etc) for micro-segmentation, insights generation and taking personalized actions

Education

• Indian School of Business

  PGP in Management, Strategy and Finance

  2013 — 2014

• Jadavpur University

  Bachelor's Degree, Engineering - Information Technology

  2006 — 2010

• University of Michigan - Stephen M. Ross School of Business

  Master of Business Administration (M.B.A.), International Exchange student, Strategy and Finance

  2014 — 2014

Skills

• Business Analysis
• Strategy
• Client Management
• Financial Modeling
• Consulting
• Project Management
• Management Consulting
• Business Process Improvement
• Go-to-Market Strategy
• Cost Optimization
• Business Development
• Lte
• Post-Merger Integration
• Cost Benchmarking
• Management
• Business Strategy
• Start-Ups
• Telecommunications