Amit Solanki
IT Service Management Leader IT Operations & Governance Itsm Cloud Managed Services @Deloitte
Signup · Get unlimited contacts
WORK HISTORY
IT Service Management Leader IT Operations & Governance Itsm Cloud Managed Services @Deloitte
Toronto, ON, CA
Operational Governance: Directed enterprise IT Service Management and Operations governance across a portfolio of multi-million-dollar managed services engagements.• Strategic Leadership: Led a nine-member team of leads and analysts, overseeing performance management and capability development to ensure high-quality service delivery.• Risk & Resilience: Held end-to-end accountability for Incident, Problem, and Change governance, ensuring regulatory readiness, operational stability, and alignment with business continuity and disaster recovery requirements across infrastructure and cloud.• Operational Resilience & Recovery: Led incident response and recovery coordination for critical outages, strengthening operational resilience through governance, testing, and continuous improvement initiatives.• Service Transition: Managed complex client onboarding, transition programs, and structured hypercare execution, reducing stabilization time, post-production risk, and improving recovery readiness.• Risk & Compliance Alignment: Partnered with risk and compliance teams to align operational processes with regulatory requirements and support contingency planning and crisis management activities.• Financial Oversight: Partnered with Finance and Portfolio Directors on budgeting, cost optimization, and utilization planning to support executive decision-making and contract renewals.• AIOps Modernization: Spearheaded AIOps and AI-based incident categorization initiatives, reducing recurring issues by 18% and significantly improving MTTR.
EDUCATION
Savitribai Phule Pune University
Master's degree, Computer/Information Technology Administration and Management
ABOUT AMIT SOLANKI
I am a Senior Operations and IT Service Management leader known for driving stability, resilience, and measurable performance across complex enterprise environments. I lead large scale IT operations with full accountability for service reliability, operational risk, and business continuity across multi million dollar portfolios. My experience spans global organizations such as Deloitte, Canada Health Infoway, and Bell Media, where I have consistently aligned IT operations with business priorities. I translate ITIL frameworks into real operational outcomes by building governance models, strengthening accountability, and enabling teams to deliver predictable, high quality services. I specialize in transforming IT operations into high performing, KPI driven environments. This includes designing enterprise service management frameworks, modernizing operating models, and aligning platforms like ServiceNow to best practices. I have led large scale transitions, client onboarding, and go live stabilization programs, ensuring seamless delivery from hypercare to steady state operations. I bring a strong focus on execution. I use automation, AI enabled workflows, and data driven governance to reduce operational risk, improve service performance, and enhance user experience. My approach combines operational discipline with continuous improvement to deliver consistent and scalable results. Core Areas of Impact: • Strategic Governance I establish enterprise governance frameworks using ITIL, COBIT, and ISO to strengthen control, compliance, and decision making • Operational Resilience I lead major incident response and build recovery frameworks that protect business continuity and reduce service disruption • Digital Modernization I drive automation and AIOps adoption to reduce manual effort by 25 percent and improve MTTR by 20 percent • Leadership and Influence I build and mentor high performing teams, manage vendor ecosystems, and partner with executives on service strategy, budgeting, and performance
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.