Amit Sekhri

About Amit Sekhri

I am a Dynamics 365 CRM Developer and Power Platform Specialist with 5+ years of experience delivering scalable CRM solutions across Dynamics 365 CE, Power Apps, Dataverse, and Power Automate. I build Plugins, JavaScript customizations, Canvas Apps, Model-Driven Apps, and Omnichannel configurations that streamline business processes and improve customer engagement.I work across the full development lifecycle—requirements, design, development, L2 support, RCA, testing, deployment, and CI/CD using Azure DevOps. My experience includes enterprise environments, Agile teams, and cross-functional collaboration with global stakeholders.Core Strengths:• Dynamics 365 CE (Sales, Customer Service, Omnichannel)• Power Apps (Canvas & Model-Driven), Power Automate, Dataverse• Plugins (C#), JavaScript, Workflows, Business Rules• REST/SOAP Integrations, Custom Connectors, Azure Functions• Azure DevOps CI/CD, ALM, Solution Management• RCA, L2 Support, Agile/Scrum DeliverySelected Achievements:• Enabled Omnichannel chat + routing for improved customer support efficiency• Automated business processes using Power Automate for marketing and operations• Developed a Canvas App that reduced Dataverse storage cost by handling audit history externally• Delivered CRM UI customizations and module configurations based on complex business requirements• Supported multiple RFC changes, sprint deliverables, and production fixesI am passionate about building high-impact CRM and Power Platform solutions that improve productivity, reduce effort, and enable better business decision-making. Open to opportunities across India, UK, EU, US, and global remote roles.

Experience

1. Application Development Analyst

   Accenture

   Feb 2023 — Present · Gurugram, IN

   Responsibilities as an Application Development Analyst:Provided technical support to the business, including L2 and L3 support.Configured and customized CRM to meet business requirements.Developed custom solutions using plugins and code activities in C#.Created workflows, Power Automate flows, and canvas apps.

Education

• Himachal Pradesh University

  Bachelor of Technology - Honors, Computer Science Engineering