Amit Rahar
Head of Operations @ AWS | Risk Management Expert
- Role
- Head of Operations - Fraud and Chargeback Investigations at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amit Rahar
As the Head of Operations - Fraud and Chargeback Investigations at Amazon Web Services (AWS), I oversee the global strategy and execution of manual investigations (fraud and chargebacks) and mitigation for the cloud computing giant. I have more than 21 years of experience in operations management, process improvement, quality audit, compliance, and speech analytics across various sectors, including ITES, BPO, retail, and finance.I am passionate about delivering excellence and innovation in customer service and operational efficiency, leveraging my credentials as a certified financial and life insurance professional (CF1 & FA1) and my expertise in fraud operations. I have successfully led and managed teams across multiple locations, regions, and functions, driving business growth, customer satisfaction, and operational excellence. Some of my achievements include implementing controls to reduce excess payments, enhancing processes to improve fraud detection and resolution, and developing training and development programs for talent management
Experience
Head of Operations - Fraud and Chargeback Investigations
Apr 2023 — Present · Bengaluru, IN
Education
JAIN College
B.Com, Accounts
2000 — 2004
Kendriya Vidyalaya
+2, Accounts
1988 — 2000
Symbiosis Institute of Management Studies
Master's Degree, Financial Management
2010 — 2012
Symbiosis Institute of Management Studies
PGCOM, Operations Management
2009 — 2009
Skills
- Team Management
- Management
- Crm
- Operations Management
- Business Analysis
- Project Planning
- Process Improvement
- Process Management
- Mis
- Business Process
- Analysis
- Service Delivery
- Business Process Improvement
- People Management
- Training
- Leadership
- Speech Analytics
- Team Leadership
- Performance Management
- Bpo
- Transition Planning
- Customer Relations
- Planning
- Change Management
- Outsourcing
- Customer Service
- Microsoft Excel
- Program Management
- Lean Transformation
- Recruiting
- Customer Relationship Management (Crm)
- Management Information Systems (Mis)
- Teamwork
- Customer Satisfaction
- Customer Experience
- Coaching
- Operational Excellence
- Business Process Outsourcing (Bpo)
- Analytical Skills
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