Amit Poonia
Salesforce senior TechnicalArchitect@ HCL | PMP, ITIL V3
- Role
- Senior Technical Architect at HCLTech
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Poonia
As a technical project manager at SoftClouds, I lead and execute complex Salesforce projects for clients across various industries and regions.I have 20+ years of IT services and have over 10+ years of experience in project management, strategy planning, service management, and quality management, with certifications in PMP and ITIL V3.I specialize in Salesforce.com development, implementation, customization, localization, and verticalization, with expertise in sales cloud, service cloud, commerce cloud, finance cloud, manufacturing cloud and analytics.I also have strong skills in customer relationship management, agile and waterfall methodologies, and portfolio management. I am passionate about delivering innovative and effective solutions that meet the needs and expectations of our clients and stakeholders.
Experience
Senior Technical Architect
Nov 2025 — Present
Education
Indira Gandhi National Open University
Master of Computer Applications - MCA
Institute of Management Technology, Ghaziabad
PGPM, Operations Management and Supervision
2009 — 2011
Institute of Management Technology, Ghaziabad
pgpm, Computer and Information Sciences and Support Services
2007 — 2009
Skills
- IT Strategy
- Pmp
- Operations Management
- Customer Relationship Management (Crm)
- Software Project Management
- Crm
- Business Analysis
- Management
- Business Strategy
- Portfolio Management
- Project Management
- Team Management
- Service Management
- Localization
- Solution Architecture
- Pre-Sales
- Team Leadership
- Strategy
- Salesforce.com Administration
- IT Service Management
- Resource Management
- Quality Management
- Vendor Management
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