Amit Mahamunkar
Problem Solver / Digital Ocean Diver / IT-Manager ShipBob
- Role
- IT Manager at bigbasket
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Amit Mahamunkar
Every challenge is an opportunity to learn and grow.\"- Ratan Tata Over 20 years of experience in IT management, infrastructure, and support services across large-scale organizations. Strong expertise in ITIL practices, cloud computing, and device management. Successfully set up IT service desks, migrated IT operations to the cloud, and implemented zero-touch onboarding processes. Proven track record in leading IT teams, optimizing service operations, and providing seamless global IT support. Key Achievements at ShipBob Inc: Established a 24x7 IT service desk, managing a team of 12 professionals to provide global IT support. Led the migration of IT support operations across regions (US, India, EU, AUS), ensuring continuous service availability. Managed Azure environment with managinng verious azure services like Entra ID, VNs, Virtual Desktops, Office 365, MS Exchange, MS Teams. Slack Etc. Managed large-scale device fleets (Windows, Android, iOS) using MDM solutions like Intune and Mosyl. Optimized IT operations by implementing virtual desktop solutions and automating onboarding through Intune AutoPilot. Handled vendor relationships, created IT budgets, and defined SLAs to meet business requirements and optimize IT costs. Key Achievements at BigBasket: Rolled out 200+ quick commerce stores, designing scalable IT infrastructure and managing nationwide deployment. Led a team of Field Engineers and successfully deployed zero-touch devices, setting up 50 locations in a month. Identified and implemented opportunities for software and hardware upgrades, optimizing IT operations across locations. Integration of AI capabilities like Chatbots & workflow automation in IT Servicedesk capabilities. Additional Experience: Reduced operational costs and led cloud migrations while ensuring zero downtime. Enabled remote IT services across multiple locations, including offshore units. Managed IT infrastructure, networking, and security across multiple regions, ensuring smooth operations. Worked on global IT policies, asset management, and server & software deployments for major projects. For any Communication you can reach me on r•••••@gamil.com
Experience
IT Manager
Mar 2022 — Present · Mumbai, IN
Education
University of Mumbai
B.Sc. IT
Doctor Babasaheb Ambedkar Technological University
Dip. In Electronic Instrumentation
1996 — 2000
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.