Amit Kumar

About Amit Kumar

A Result-oriented, highly productive engineering professional with a demonstrated ability to work in different spectrums of Supply chain management. Technical skills include Word, Excel, Power BI, and PowerPoint. SAP, Business dynamic & Business-centric. Exemplary relationship-building and problem-solving skills that foster trust and dependability. Executive Summary-Excellent relationship management, analytical, and negotiation skills with deftness in swiftly ramping up projects/ production operations -Outstanding, Interpersonal, analytical, motivational & Presentation skills.

Experience

1. Senior Analyst- O2c

   DIAGEO India

   Nov 2023 — Present · Gurugram, IN

   Maximized partner sales by meticulously managing order processes, resolving delivery and pricing issues, and efficiently handling promotional and malt stock allocations.Collaborated closely with cross-functional teams in Commercial, Planning, Finance, and Production to enhance customer service levels, resulting in consistent improvement in OTIF metrics.Acted as the primary liaison between Diageo and key customers, Credit Control, Commercial, warehouse, and production units, ensuring seamless order management within predefined parameters.Ensured high accuracy in order entry and execution, fostering strong relationships and proactive communication channels with customers, resulting in elevated satisfaction levels.Managed export documentation processes and served as the single point of contact for customers and supply chain inquiries, providing actionable insights on orders versus forecast.Executed precise order management from creation to delivery, consistently meeting service standards and maintaining high levels of accuracy and attention to detail.Generated and managed various documentation such as invoices, order acknowledgments, debit/credit notes, ensuring adherence to timelines and accuracy standards.Led the process of order validation, amendments, and creation for Non-UK supply sites, ensuring seamless operations across markets.Effectively resolved customer claims within predefined parameters, contributing to a streamlined claims management process.Collaborated closely with supply and market counterparts to resolve shipment delays, maintaining clear communication and accurate documentation.Managed material (dry goods) and sample orders, providing timely updates to market stakeholders on order status.Played a pivotal role in resolving intercompany and billing issues, ensuring smooth operations and accurate financial transactions.

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Master of Technology - MTech

  2019 — 2021

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech

  2015 — 2019