Amitkumar Marchattiwar

About Amitkumar Marchattiwar

Presently Heading - IP/MPLS Incident Management Portfolio at Vodafone Idea and responsible for managing and maintaining the IP Backbone Network Intact 24*7, Driving Operational Efficiency, Network Automation, Alarm Monitoring and Fault Rectification. Expertise in IP/MPLS Backbone Network, Enterprise Solutions, Service Deployment, Network Security, Network Designing & Expansion of CS Core, PS Core Network. ITIL Practitioner, Cloud AWS Solution Architect and CCNP Certified Professional with 12+ years of rich experience in Designing IP/MPLS Backbone Network to be the future ready network for technology deployments like 2G, 3G, 4G, VoLTE and 5G. 6-Sigma Certified Practitioner having expertise in bringing efficiency in Telecommunication/ISP Networks. Proficient in leading multiple cross-functional projects for improving Customer Experience Management, Business, Network Latency Improvement, CSR Improvement, Network Security and IP Backhauling. Prior to IP Planning and Operation - have worked in various domains in Telecommunication like CS Core, IN & VAS, PACO, Network Security and Projects.

Experience

1. General Manager - Head Sme - Ip Operations Fault Management (Inm, Tac, Pbm and Knm)

   Vodafone Idea Limited

   Dec 2023 — Present · Hyderabad, IN

   Key Deliverables : 1. Lead PAN-India IP Backbone Operations (Incident Mgmt, TAC-L3, KNM), ensuring seamless service across mobility, broadband & enterprise.2. Delivered IP Core Availability of setting industry benchmarks for resilience & reliability.3. Achieved 50% reduction in P1 outages via Auto RFO frameworks, proactive fault mgmt & AI-led automation.4. Drove 30% backbone expansion, scaling capacity for rising data & enterprise demand.5. Successfully insourced Transport Ops from Nokia & Enterprise Ops from TCTS, boosting efficiency & capability.6. Architected self-healing networks & AI automation models, cutting repetitive faults & enhancing operational agility.7. Presented critical RCAs & insights to C-Suite, enabling data-driven strategy & executive alignment.8. Championed customer experience initiatives, improving service quality & perception across all segments.9. Ensured ISO20K18 (process) & ISO27K (security) compliance, embedding ITIL & eTOM governance.10. Built organizational capability through competency development, performance management & leadership readiness.11. Defined & delivered strategic KPIs, budgets & transformation programs, aligning operations with business priorities.Core Competencies : 1. Strategic Leadership: Transformation, Program Management, PAN-India IP Operations2. Solution Architecture: Auto RFO, Self-Healing Networks, AI/ML-driven Automation3. Network Excellence: IP/MPLS Backbone, High Availability Service Assurance4. Executive Engagement: RCA & Case Presentation to C-Suite, Board-Level Reporting5. Governance & Compliance: ITIL, eTOM (BPF), ISO20K18, ISO27K6. Transition Leadership: Insourcing of Transport Ops (Nokia) & Enterprise Ops (TCTS)7. People Leadership: Competency Development, Capability Building, Budget & Performance Management8. Customer Centricity: Service Quality, Perception Management, Enterprise & Mobility Services

Education

• Vidhya Mandir School, Nagpur

  Intermediate, General Studies

  1991 — 1997

• Government College of Engineering, Pune (COEP)

  B-Tech, Electronics & Tele-Communication

  2006 — 2009

Skills

• Switches
• Mpls
• Qos
• Ip
• Sigtran
• Bss
• 3g
• Telecommunications
• Unix
• Gsm
• Ccna
• Linux
• Ss7
• Networking
• Umts
• Nsn
• Core Network
• Optimization
• 2g
• Vas
• Routers
• Routing
• Hlr
• Network Design