Amit Kheterpal
Director - Contact Centre Technology, Retail Banking Digital X at NatWest Group
- Role
- Director at NatWest Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amit Kheterpal
Over 22 years of experience have shaped me into a results-driven leader with a focus on…
Experience
Director
Oct 2022 — Present · Gurugram, IN
As Director of the Voice Technology team, I led a large-scale transformation to cloud technologies, optimizing the platform to enhance customer service experiences. By empowering contact center colleagues with tools for seamless, single-interaction resolutions, I delivered significant value to both customers and colleagues. My role also focuses on refining customer journeys through innovative technology solutions to drive impactful outcomes.
Education
Punjab Engineering College
B.E, Production Engineering
1991 — 1995
Pune University
MBA, General Management
1995 — 1997
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