Amit Khaitan

About Amit Khaitan

22+ Years of Excellence: Delivered end-to-end management consulting and systems integration services, overseeing the full software development lifecycle (SDLC) for large and mid-sized enterprise accounts (10K–500K) across India and the U.S.Cross-Industry Delivery: Spearheaded web and mobile application projects in E-commerce, Telecom, ITES, Sports, and Digital Marketing, consistently delivering on time, within budget, and exceeding quality benchmarks.Automation & QA Leadership: Designed and deployed scalable automation frameworks for QA projects, reducing manual effort by 30% and accelerating product release cycles.P&L & Client Growth: Drove profitability for regional accounts through rigorous financial oversight, stakeholder engagement, and fostering long-term client relationships with C-suite executives (95% retention rate).PMO Builder: Established and managed Program Management Offices (PMOs) for teams of 5–100+, standardizing workflows, improving cross-functional alignment, and boosting project success rates by 25%.

Experience

1. Director (Delivery)

   Sapple Systems

   Jan 2009 — Present

   My responsibilities are but not limited to- Responsible for overall project delivery from offshore with multiple parallel releases- Define Estimation, Budgeting, Engagement Model for Project- Executive level reporting, maintain and present tracking spreadsheets & Dashboards to major stakeholders, cost management, and customer expectations management- Planned and managed the knowledge/process transition from client site in US to offsite- Primary point of contact to the client, leading discussions on requirements and other issues, interface with multiple 3rd parties and track resolution and closure- People management & development skills, performance metrics, team building, maintaining healthy attrition rate, morale building, appraisals- Pre-Sales - Response to RFP, SOW, Proposal, Estimation, Schedules- Business continuity plan and setups- Client management- People management & development skills, performance metrics, team building, maintaining healthy attrition rate, morale building, appraisals- Preparation of Dashboard, forecasting- Maximizing T&M Billing- Collection and invoicingAchievements- Managing profit margins for deals spreading across 5 years- Managing a team of 30+ people- Establishing technical vision, leading all aspects of technology, through development and deployment-<10% defect leakage in Enterprise QA and UAT phases-<95% hit rate with respect to milestones and deliverables- Improved the score for “Delivery Focus Areas” surveys- Have increased the revenue by 120% in a period of 11 months- Increased and maintain a repeat business of 65%.

Education

• Doctor Harisingh Gour Vishwavidyalaya

  Bachelor’s Degree, Computer Science

  1999 — 2002

• Doctor Harisingh Gour Vishwavidyalaya

  Master’s Degree, Computer Science

  2003 — 2006

Skills

• Program Management
• Requirements Analysis
• Vendor Management
• Management
• Pre-Sales
• Web Development
• Business Analysis
• Global Delivery
• Integration
• Sdlc
• Solution Architecture
• Agile Project Management
• Project Management
• Team Management
• Testing
• Resource Management
• Quality Center
• Management Consulting
• Software Project Management
• Crm
• Business Development