Amit Kamat
Service Delivery | Customer Experience Management | Agile Mindset | Digital Transformation
- Role
- Associate Director at HSBC
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Amit Kamat
I am a PMP Certified and an accomplished Service Delivery Manager, offering over 2 decades of success in leadership roles distinguished by commended performance. Expertise in understanding the business requirements and identifying opportunities that will allow a business to meet those strategic goals.Insightful experience in spearheading a portfolio of projects including budgeting and execution of programs, providing inputs on the project strategy and major issue resolutions. Successfully spearheaded global service delivery frameworks, developed relationships with business stakeholders and leadership teams.Led the execution of Problem Management, Knowledge Management and Service Request Management processes along with integration of these processes with self-service benefitting the end-customers. Implemented strategic initiatives resulting in enhanced operational efficiency and client satisfaction, contributing to long-term partnerships and business growth.
Experience
Associate Director
Feb 2026 — Present · Pune, IN
Education
Karnatak University
Bachelor of Engineering (BE), Electronics and Communications Engineering
1994 — 1998
Skills
- Service Delivery
- Strategy
- Team Management
- Wan
- Unified Communications
- Transmission
- Internet Protocol (Ip)
- Project Management
- Mpls
- Service Management
- Outsourcing
- IT Service Management
- Call Centers
- Ip
- Telephony
- Vendor Management
- Network Design
- Cisco Technologies
- Service Level Agreements
- Finance
- Itil
- Cisco Systems Products
- Broadband
- Pre-Sales
- Sip
- Contact Centers
- Session Initiation Protocol (Sip)
- Cloud Computing
- Avaya
- Voip
- Data Center
- Telecommunications
- Solution Selling
- Voice Over Ip (Voip)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.