Amit Joshi

About Amit Joshi

Visionary and results-oriented technology executive with over 25 years of proven…

Experience

1. Executive Director

   NAB

   Oct 2022 — Present · Gurugram, IN

   As the Head of Workplace Technology at NAB, I lead global support and governance across critical workplace technology functions, ensuring seamless operations and strategic alignment with business objectives. I drive the vision, strategy, and execution of workplace technology initiatives globally. My key responsibilities include:• Global IT Service Desk Management: Oversee end-to-end operations of the IT service desk, ensuring consistent, high-quality support across geographies and driving continuous improvement in service delivery.• SharePoint Development & Support: Manage the development, customization, and support of SharePoint platforms to enhance collaboration, content management, and workflow automation across the organization.• Application Packaging: Lead the packaging and deployment of enterprise applications, ensuring compatibility, compliance, and streamlined release cycles for desktop environments.• Leadership & Governance for NAB India Sites:o Tech Lounge Operations: Provide strategic oversight for Tech Lounge services, including IT onboarding and walk-in support, ensuring a smooth experience for new and existing employees.o Unified Communications: Manage enterprise-wide communication platforms such as Microsoft Teams and Zoom, including support for virtual events and collaboration tools.o Azure-Based Remote Services: Govern virtual machine environments to enable secure, scalable, and efficient remote work capabilities using Azure Virtual Desktop (AVD).o IT Asset Management: Ensure effective lifecycle management of IT assets, including procurement, tracking, compliance, and disposal, aligned with organizational standards.My leadership is centered on building scalable, secure, and user-centric technology ecosystems that empower business agility and operational excellence. I collaborate closely with global stakeholders to align technology strategies with organizational goals, foster innovation, and deliver measurable outcomes.

Education

• Pondicherry University

  Masters in Business Administration, International Business

  2016 — 2018

• Indira Gandhi National Open University

  BCA, Computer Applications.

  2000 — 2004

• Indira Gandhi National Open University

  MCA, Computer Applications.

  2003 — 2007

• Harvard Business School Executive Education

  Customer centricity, Customer Service Management

  2013 — 2013

• Institute of Electronics & Telecommunications Engineer

  Diploma in Electronics & Telecom Engineering, Electronics & Telecommunication

  1996 — 1999

• Indian School of Business

  Negotiation Skills, Organizational Leadership

  2016 — 2016

• Indian School of Business

  Stepping into Leadership, Organizational Leadership

Skills

• Telecommunications
• Problem Management
• Pmp
• Leadership
• IT Management
• Stakeholder Management
• Team Leadership
• Management
• Program Management
• IT Operations
• Business Process
• Recruiting
• Pre-Sales
• Prince2
• Team Management
• Resource Management
• Sla
• Operations Management
• Project Planning
• Prince 2 Foundation
• Supplier Relationship Management
• Call Centers
• Service Delivery
• Itil V2/V3
• Technical Support
• Business Analysis
• Governance
• Business Process Improvement
• Service Management
• Service Desk
• Client Services
• Bpo
• Vendor Management
• Outsourcing
• Networking
• Transition Management
• Incident Management
• Project Delivery
• Customer Service Management
• IT Service Management