Amit Jadhao

About Amit Jadhao

Experienced Senior Specialist in Customer Success with a strong foundation in data analysis and pricing intelligence. Proficient in conducting in-depth market analysis using advanced Excel and Macro tools, facilitating strategic decision-making. Skilled in collaborating with clients to develop tailored strategies and leveraging data-driven insights to enhance products and services. Dedicated to driving client satisfaction and retention by providing expert support and implementing best practices. Currently excelling as a Senior Specialist in Customer Success at Growth from Knowledge.

Experience

1. Senior Executive Strategy Consulting

   NielsenIQ

   Jun 2023 — Present · Gurugram, IN

   Led end-to-end Customer Success and Analytics delivery as primary SPOC for 15+ enterprise retail clients, managingonboarding, requirement gathering, and solution execution using Salesforce for account management and JIRA forsprint planning, task prioritization, and cross-functional delivery. Expanded managed portfolio from ₹60M to ₹180M (3× growth) within 18 months by driving strategic insights delivery,SaaS adoption, renewals, and upsell opportunities across APAC and EMEA markets, improving client retention andaccount expansion. Delivered strategic insights and advanced data analysis projects for consumer durables, components manufacturers, andautomotive clients, identifying market gaps and growth opportunities across pricing, assortment, and channel strategy. Executed structured SaaS onboarding programs (training, adoption tracking, success metrics definition) for 50+ users,partnering with product and tech teams to resolve platform gaps and enhance usability through JIRA-led issueresolution. Increased active platform adoption by 40%+ within 3–4 months, directly contributing to higher client satisfactionscores, improved engagement, and long-term contract renewals. Designed, authored, and institutionalized standardized analytical use cases (market entry, GTM strategy, pricebenchmarking, assortment gaps, launch readiness) using NielsenIQ datasets, Power BI dashboards, and secondaryresearch, improving repeatability of insights delivery. Delivered 50+ executive-level presentations to CXOs and senior stakeholders, translating complex datasets intoactionable business narratives and positioning analytics as a strategic decision-support function. Enabled multiple successful product launches, with clients leveraging insights to drive pricing, assortment, and channeldecisions, embedding analytics as a core input into GTM planning.

Education

• FORE School of Management, New Delhi

  Master of Business Administration - MBA, International Business

  2019 — 2021

• BIT-DURG

  B.E., ELECTRONICS AND TELECOMMUNICATION ENGG.

  2013 — 2017