Amitha Mohan
Production Application Support Consultant @CIBC
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WORK HISTORY
Production Application Support Consultant @CIBC
Toronto, ON, CA
EDUCATION
Institut supérieur d’informatique ISI
Postgraduate Diploma, Programming, Networks and Computer Security
Amity University
Bachelor of Computer Application, Computer Science
ABOUT AMITHA MOHAN
As a Production Support Analyst with over 3 years of experience, I specialize in ensuring the stability, performance, and reliability of production environments. My expertise lies in proactive system monitoring, swift incident resolution and optimization of critical IT systems to minimize downtime and enhance user experience.I collaborate with cross-functional teams to address recurring issues, implement automation through scripts reducing manual effort and refine troubleshooting procedures for operational efficiency along with managing critical IT systems by troubleshooting issues across the entire technology stack: hardware, software, application, network. I bring a strong focus on system reliability, advocating for best practices in application design, operational readiness reviews, and creating comprehensive knowledge base articles to drive continuous improvement.Proficient in tools like Splunk, Prometheus, Grafana, Elastic Search, and AppDynamics, I excel in application monitoring, root cause analysis, and developing dashboards to visualize system performance. My technical toolkit includes Unix/Linux scripting, MySQL, Sybase, DB2, Oracle, RESTful APIs, and programming languages like Python along with knowledge of JavaScript, Angular and TypeScript.With strong problem-solving, adaptability, and collaborative skills, I am committed to driving operational excellence and delivering seamless, high-quality user experiences.
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