Amith Kumar Saroj

About Amith Kumar Saroj

I am a B.sc (computer science and electronics) graduate, from Pragathi Mahavidyalaya Degree College. My career objective is to use the knowledge and experience gained and apply it in the best possible way for achieving company goals as well as personal success. In addition I also want to build up my career in a challenging and healthy work environment where I can utilize my skills towards continuous growth of organization while being resourceful, innovative and flexible. In addition with this, i\'m also an enthusiast to learn new technologies/methods that could add value for my companyWorked as a business operation process associate at Accenturepresent working in Wipro limited

Experience

1. Senior Associate

   Wipro

   Nov 2021 — Present · Hyderabad, IN

   Responding to Inquiries • Addressing customer questions and concerns promptly and effectively through various channels (phone, email, chat, social media). • Providing accurate and detailed information about products, services, and policies.2. Problem Resolution • Identifying customer issues and troubleshooting problems to provide effective solutions. • Escalating complex issues to higher-level support or relevant departments when necessary.3. Customer Relationship Management • Building and maintaining positive relationships with customers. • Following up with customers to ensure their issues have been resolved satisfactorily.4. Order Processing and Tracking • Assisting customers with order placement, cancellations, returns, and exchanges. • Providing updates on order status and delivery information.5. Technical Support • Offering technical assistance for product setup, usage, and troubleshooting. • Guiding customers through technical processes and providing clear instructions.6. Feedback Collection and Reporting • Collecting customer feedback and documenting complaints, suggestions, and compliments. • Reporting recurring issues and customer trends to management for process improvement.7. Product Knowledge • Staying informed about the company’s products, services, and updates to provide accurate information to customers. • Participating in training sessions to enhance product knowledge.8. Documentation and Record-Keeping • Maintaining accurate records of customer interactions, transactions, comments, and complaints. • Using CRM (Customer Relationship Management) software to log details and track customer history.9. Team Collaboration • Working closely with other departments (e.g, sales, marketing, technical support) to resolve customer issues and improve service quality. • Sharing insights and information that can help improve overall customer experience.

Education

• Pragati Mahavidyalaya Degree College, Hyderabad

  Bachelor of Science, Computer Science

  2013 — 2017

• Vivek Verdhini Junior College

  Board of intermediate education , Mathematics physics and chemistry

• Spring Deals Grammar High School

  Board of secondary education , Telugu Hindi English mathematics science and social