Amith Amith Agarwal Agarwal
Principal Software Engineer @ Oracle | EPM | EPBCS | ESSBASE | Computer Science Graduate
- Role
- Principal Software Engineer at Oracle
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Amith Amith Agarwal Agarwal
Principal Software Engineer | Escalation Manager | Oracle Hyperion & EPM Specialist | DevOps Transition | Incident Management & System Integration ExpertSeasoned Principal Software Engineer with 18+ years in IT, specializing in Oracle Hyperion (Essbase 7.x–21C, Planning EPBCS) and Oracle Database, now transitioning into DevOps practices. Experienced in production support, incident management, escalation handling, root cause analysis, and performance tuning, ensuring strict SLA compliance. Skilled in complex system integrations, including validation, testing, and data flow optimization, with a proven ability to drive operational excellence, minimize downtime, and enhance customer satisfaction.
Experience
Principal Software Engineer
Apr 2008 — Present · Hyderabad, IN
Acted as the primary contact for critical customer escalations, ensuring swift resolution of high-impact incidents. • Led cross-functional bridge calls and war rooms, coordinating efforts to restore business-critical services. • Drove SLA compliance by prioritizing escalated issues and ensuring quick turnaround times across L1, L2, and L3 levels. • Conducted root cause analyses and delivered post-incident reports with actionable preventive measures.
Education
St. Thomas School
Bachelor's degree, Computer and Information Sciences and Support Services
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