Amit Gupta

About Amit Gupta

As an Assistant Manager at HCLTech, I collaborate on ServiceNow implementations…

Experience

1. Senior Associate

   HCLTech

   Jul 2023 — Present · Noida, IN

   ServiceNow Functional Consultant with expertise in ITSM, Certified System Administrator (CSA), and HR Service Delivery (HRSD) modules. Proficient in implementing and managing ServiceNow platforms to streamline workflows, automate processes, and optimize service delivery. Adept at analyzing client requirements, developing custom solutions, and ensuring successful integrations with existing systems. Experienced in designing functional requirement specifications (FRS), technical design documents (TDD), and providing tool demonstrations for clients. Strong background in consulting, business analysis, and project management within the IT service management domain.Key Skills: • Expertise in ServiceNow ITSM (Incident, Problem, Change Management) • Certified System Administrator (CSA) • HR Service Delivery (HRSD) • Custom Module Design and Workflow Automation • ServiceNow Scripting and Integration • Functional Requirement Specification (FRS) & Technical Design Documentation (TDD) • User Access Management and Data • ServiceNow HR and IT Process Automation • Client Requirement Analysis and SolutionResponsibilities: • Lead the design, configuration, and implementation of ServiceNow ITSM and HRSD modules. • Collaborate with clients to capture business requirements and translate them into effective ServiceNow solutions. • Implement incident, problem, and change management processes, ensuring seamless service delivery. • Manage user access and data security requirements, including integration with HR systems. • Provide ongoing support and optimization of ServiceNow functionalities. • Develop documentation such as FRS and TDD to facilitate communication between stakeholders and development teams. • Conduct ServiceNow tool demonstrations and training sessions for end-users and stakeholders.Certifications: • ServiceNow Certified System Administrator (CSA) • ITSM (Information Technology Service Management) • HRSD (Human Resource Service Delivery)

Education

• Amity University Lucknow Campus

  Bachelor of Arts - BA, History

• Digiperform

  Digital marketing, Social media marketing, digital marketing

• Amity Global Institute,Singapore

  Executive MBA, Business

• Montfort Inter College - India

  10+2, Mathematics and Computer Science

• Amity University

  Master of Business Administration - MBA, Consultancy Management

• University of Lucknow

  National Cadet Corp Certificate, Army JROTC/ROTC