Amit Goswami

About Amit Goswami

I am an innovative, dynamic, and influential senior executive with extensive experience creating and leading world-class digital business transformation strategies, programs, and operations in diverse and ever-changing environments. Additionally, I demonstrate a proven track record of success driving large-scale projects, providing exceptional direction, and propelling operational excellence positioning the organization as an industry leader in a highly competitive landscape.My background includes accelerating business value and best practices championing the organizational mission and goals. Additionally, I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with the enterprise vision.I am proficient at building powerful teams, establishing expectations, communicating vision, and monitoring performance to maximize effectiveness. A results-driven executive translating organizational needs into revolutionary solutions accelerating change, transformation, and growth. Key Skills Global Project Management Mentoring & Coaching Customer Journey Strategic Planning & Execution Global Business Services Digital Transformation Change Management People Management Complex Digital Solutions

Experience

1. Vice President-global Delivery & Transformation

   Genpact

   Jan 2021 — Present · Charlotte, NC, US

   Leading global delivery & transformation for a $500M fintech portfolio, overseeing operations and driving large-scale transformation initiatives.• Presently managing a team of plus spread globally across Banking, Wealth & Retirement operations• Transformed credit card fraud operations, reducing operational losses by an industry-leading 70% in the last 12 months.• Currently deploying cutting-edge Gen AI solutions for contact center and back-office operations• Lead deployment of an industry leading solutions developed on \"Sales Force\" in \"Remediation\" space for one of the largest banks in US; enabled them to manage \"Consent Orders\".

Education

• Management Development Institute, Gurgaon

  MBA, Marketing & Strategy

  2009 — 2011

• Project Management Institute

  PMP, Project Management

  2011 — 2011

• Delhi University

  B.COM, Finance

  1995 — 1998

Skills

• Business Process Improvement
• Pre-Sales
• Project Delivery
• Call Centers
• Business Development
• Project Portfolio Management
• Offshoring
• Pmo
• Pmp
• Leadership
• Mis
• Start-Ups
• Risk Management
• Team Management
• Project Management
• Business Transformation
• Strategy
• Service Delivery
• Program Management
• Process Engineering
• Business Analysis
• Global Delivery
• Analytics
• Process Improvement
• Requirements Analysis
• IT Strategy
• Bpo
• Operations Management
• Project Planning
• Process Management
• Software Project Management
• Performance Management
• Crm
• Itil
• Business Intelligence
• Management Consulting
• IT Service Management
• Change Management
• Erp
• Strategic Planning