Amitesh Surve
Manager I @Amazon || Quality and Escalations
- Role
- Manager i (Team Manager) Quality & Escalation at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Amitesh Surve
As a Manager I at Amazon, I bring several years of experience in team management and leadership, with a focus on driving quality, productivity, and operational efficiency. My responsibilities include managing a team of 25-35 customer service associates, providing training, coaching, and support to ensure the delivery of exceptional customer service. I consistently uphold performance standards, track metrics, and implement strategies to exceed SLA requirements while fostering a collaborative and growth-oriented environment. My career reflects a dedication to building high-performing teams and advancing operational excellence. Beyond my core role, I have actively contributed to strategic initiatives, leveraging my expertise in team leadership and quality management to support organizational goals. With a commitment to continuous improvement, I aim to empower teams to deliver outstanding results and align with Amazon’s customer-centric mission.
Experience
Manager i (Team Manager) Quality & Escalation
Sep 2025 — Present · Maharashtra, IN
Education
University of Mumbai (Navnirman College)
Bachelor Of Computer Science
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