Amit Biswas

About Amit Biswas

Dynamic & Results-driven strategic leader with extensive leadership experience in IT Services, Consulting & Software Engineering. Adept at building operational resilience, optimizing cost structures, automation/AI, and leading high-performing teams delivering long-term accelerated growth. Proven track record of aligning business strategy, technology and tactical operations to convert CEO/CCO/COO’s strategic vision into an actionable plan, and lead the subsequent execution efforts to deliver measurable outcomes for my company, through clarity, influence & impact. Demonstrated expertise across Strategic Planning, Operating Cadence & Governance, Financial & Operational Analytics, KPI Management, Business/Digital Transformation, Budget & Forecasting, Pipeline Management, CRM/CX, AI-enablement, P&L Management, Program Management, Sales Operations, M&A integration, Global Delivery Models, etc. Proficient in essential tools like Salesforce, SharePoint, MS-Excel/PPT/MPP, Smartsheet and various AI productivity platforms. In my 3 most recent roles (over past 12 years) as VP/Head of Operations / Chief of Staff at Ascendion and Collabera Inc, some of my achievements have been: • Operational Leadership: Served as a trusted advisor to the CEO/CCO/CFO/COO to lead a $700M global operations across US, India, LATAM, APAC employees in 5 continents), achieving 20% operational efficiency gains and 12% YoY EBIDTA growth.• Strategic Transformation: Spearheaded the implementation of Lead-to-Cash modernization, AI-first initiatives, and OKR Framework enhancing agility and goal alignment by almost 100%. • CRM System Enhancement: Drove CRM system migration & integration (Salesforce/MS-Dynamic) across 3 acquired entities, improving efficiency & data accuracy by >33%.• M&A Integration: Co-led $120M acquisition and full operational alignment within one quarter.• Data & Insights: Deployed state-of-the-art data analytics/insights and real-time monitoring dashboards via Power BI through org-wide Salesforce & downstream systems integration. • Automation & Optimization: Implemented AI & automation frameworks, reducing errors by 75%, report generation (Sales Operations) cycle time by 55% and manual workload by 30%. Pioneered advanced analytics dashboards and automation frameworks, reducing manual workload by 30%, increasing accuracy by 70%, and accelerating ELT decision-making by 50%.• People Leadership: Built globally-dispersed, cross-functional, high-performing teams focused on collaboration, innovation, and a gamified / outcome-based performance culture.

Experience

1. Vice President Business Operations

   Ascendion

   Dec 2013 — Present · Charlotte, NC, US

   PROFESSIONAL SUMMARYGlobal Sales Operations Executive with 20+ years of experience architecting and scaling revenue engines for technology and digital engineering organizations across Data, Cloud, AI, and enterprise transformation services. Proven CEO-level partner in shaping GTM strategy, territory design, quota modeling, enterprise forecasting, and commercial governance for complex multi-tower IT services engagements.Deep expertise in building consulting-led and engineering-led sales operating systems… integrating CRM, deal desk, pricing governance, solutioning, delivery, and finance… to drive predictable bookings growth, margin discipline, and multi-year revenue visibility. Recognized for improving forecast accuracy, win rates, pipeline velocity, and cross-functional GTM alignment in high-growth, globally distributed environments. PRIMARY SKILLSSales Operations Leadership • Strategic GTM & Revenue Planning • CEO-Level Revenue Governance • Territory Design & Coverage Models • Quota Setting & Capacity Planning • Enterprise Sales Forecasting (Bookings / Pipeline / Multi-Year Revenue) • Consulting-Led & Engineering-Led Sales Motions • IT Services & Digital Engineering Sales Cycles • Data, Cloud, AI & GenAI Services Alignment • MEDDIC / SPICED Qualification Frameworks • Enterprise Deal Governance (Multi-Tower / Global SOWs) • Centralized Deal Desk & Pricing Strategy • Margin Discipline & Commercial Controls • CRM Ownership (Salesforce) • Solutioning-to-Delivery Lifecycle Integration • Sales Tech Stack & Automation • AI-Based Forecasting & Analytics • Hyper-scaler Ecosystem Exposure (AWS / Azure / GCP) • Global Delivery Model Alignment (Onshore/Offshore/Nearshore) • QBR/MBR & CEO Revenue Reviews • Sales Compensation & Incentive Design • Cross-Functional GTM Orchestration • Revenue Operations Transformation

Education

• Jadavpur University

  B.E/B.Tech, Production Engineering & Industrial Management

  1993 — 1997

• Ramakrishna Mission Residential College

  HSE (10+2), Physics, Maths, Stats, Chemistry, English

  1991 — 1993

Skills

• Program Management
• Requirements Analysis
• Sourcing
• Vendor Management
• Resource Management
• Management
• Software Development Life Cycle (Sdlc)
• Business Management
• Risk Management
• Team Management
• Outsourcing
• Account Management
• Service Delivery
• Global Delivery
• Strategy
• Pre-Sales
• Project Management
• IT Strategy
• Sdlc
• Process Improvement
• Project Planning
• Consulting
• Business Relationship Management
• Pmp
• Leadership
• Business Development
• Quality Assurance
• Requirements Gathering
• Engagement Management
• Portfolio Management
• Contract Negotiation
• Quality Management
• Project Delivery
• Cross-Functional Team Leadership
• New Business Development
• Planning Budgeting & Forecasting
• P&L Management
• Business Process Improvement